Community Lead, Berlin
vor 1 Woche
**About Us**
At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow’s world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.
**About the Opportunity**
Our Community team is an integral part of our business with the mission to enable our members to create their life’s work.
As a Community Lead, you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests.
**In this role, you’ll**:
**Membership Engagement & Retention**:
- Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience.- Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.- Follow up in person with all members who’ve submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative Medallia response.- Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure the proposed solution fully meets the member’s needs.- Review all Medallia responses to understand areas of improvement and implement proactive changes, keeping member experience top of mind.- Support front desk coverage schedule as needed, ensuring there is consistent coverage during business hours.
**Move-In & Move Out**:
- Conduct pre-move-in meetings with all new accounts to ensure a successful move in.- Complete the New Member Orientation process for all new accounts within the building.- Curate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day.- Conduct move out interviews to understand the departing members’ overall experience.
**Sales Support**:
- Conduct building tours set up by the Sales team for VIPs or prospective members as needed.- Alert appropriate contact on the Growth Team when a member notifies of any desire to have a Growth related conversation (ex. move-out requests, extensions, transfers, etc.).- Hand-off prospective member sales to appropriate sales contacts (walk-ins, current members, guests, etc).- Conduct tours of the space for potential new members while sharing benefits tailored to their needs.
**Events**:
- Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate Events team.- Set up and host weekly “social events” that help to create a community within your location and execute “Value-Driving” events planned by the Events team when applicable in the building.- Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters.- Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
**Building Operations and Management**:
- Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams.-
- Manage the energy in the building ensuring music levels and activations are appropriate to the daypart and occasion.- Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.- Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed.- Oversee Community responsibilities for Member companies in buildings where Community is not present which may include owning certain operational duties, liaising with Sales and Account Management, as well as supporting specific contractual agreements.
**Safety and Security**:
- Review and understand the role in the building management & WeWork provided Emergency Action Plans.- Create incident reports as necessary, Respond appropriately and escalate any medical emergency (injury or illness), and respond to instructions from Leadership regarding emergency situations or security alerts.
**About You**
We’d love to hear from you if you meet the qualifications below:
- Bachelor’s Degree or equivalent experience.- 2+ years of experience in hospitality.- Proficient local language and understanding of local culture required.- Excellent in
-
Ngo Education
vor 2 Wochen
Berlin, Deutschland Circular Berlin VollzeitCircular Berlin ist eine gemeinnützige Organisation, die den Übergang Berlins zu einer Circular City beschleunigt und sie als widerstandsfähige, bürgernahe Region sieht. Wir entwickeln Wissen über die Kreislaufwirtschaft und setzen es durch praktische Projekte, Gemeinschaftsaufbau und Bildung um. Alles, was wir in Berlin lernen, stellen wir offen zur...
-
Community Associate, Berlin
vor 2 Monaten
Berlin, Deutschland District One GmbH Vollzeit**About Us** District One Coworking Berlin is an innovative hybrid coworking space for startups and open-minded companies. We offer a second home for new ideas, networking, discussions and experiences. We define ourselves as “Hybrid Space” offering a large number of “Open Space” rooms as well as many “Private” rooms where our members can...
-
Team Lead Community Management
Vor 7 Tagen
Berlin, Berlin, Deutschland Studydrive GmbH VollzeitÜber den JobStudydrive ist Europas größte Studierenden-Community Mit über 3 Mio. registrierten Studierenden verändern wir den Bildungsmarkt. Für unsere Nutzer: innen sind wir fester Bestandteil des täglichen Lebens, denn hier finden sie direkten Zugang zu ihren Mitstudierenden, zu hilfreichen Lernunterlagen und zu allen Antworten auf ihre wichtigsten...
-
Community Operations Lead
vor 2 Wochen
Berlin, Deutschland Cambridge Innovation Center VollzeitCIC is on the lookout for an engaging and dynamic professional to become part of our team, focusing on crafting exceptional experiences for clients working towards world-changing innovations, in line with our potential expansion efforts. This role is ideal for individuals who have prior experience and are eager to further develop their skills in a...
-
APAC Community Lead
Vor 7 Tagen
Berlin, Berlin, Deutschland EoT Labs VollzeitThe role and a bit about usWe're looking for an APAC Community Lead to take full ownership of peaq's community strategy and operations in the Asia Pacific region. This is an opportunity to have a major impact on the community growth and direction. You will be responsible for moderating, engaging, nurturing and educating the community on all things peaq and...
-
Vertrieb Und Finanzen Lead
vor 1 Woche
Berlin, Deutschland Ahoy! Berlin Vollzeit**Vertrieb und Finanzen Lead (m/w/d), 40 Stunden / Woche** **Stellenbeschreibung**: Als Vertrieb und Finanzen Lead bist Du für die Vermietung der Büroräume und die finanziellen Aktivitäten des Unternehmens verantwortlich. Du wirst eng mit dem CEO zusammenarbeiten, um Verkaufsstrategien zu entwickeln, das Umsatzwachstum voranzutreiben und die finanzielle...
-
Team Lead Community Management
vor 1 Woche
Berlin, Deutschland Studydrive GmbH VollzeitÜber den Job Studydrive ist Europas größte Studierenden-Community! Mit über 3 Mio. registrierten Studierenden verändern wir den Bildungsmarkt. Für unsere Nutzer: innen sind wir fester Bestandteil des täglichen Lebens, denn hier finden sie direkten Zugang zu ihren Mitstudierenden, zu hilfreichen Lernunterlagen und zu allen Antworten auf ihre...
-
Community Lead
vor 1 Woche
Berlin, Deutschland Safe Vollzeit**About the role**: This is a crucial role in managing the growing Safe community. You will build and execute strategies that engage and educate our decentralized community across a range of channels. We're excited to speak with people who bring a strong passion for community building and are ready to bring Safe to the masses! **_Location_**: Berlin,...
-
Team Lead Community Management
vor 2 Monaten
Berlin, Deutschland Studydrive GmbH Vollzeit**Über den Job**: **Studydrive ist Europas größte Studierenden-Community!** Mit über 3 Mio. registrierten Studierenden verändern wir den Bildungsmarkt. Für unsere Nutzer:innen sind wir fester Bestandteil des täglichen Lebens, denn hier finden sie direkten Zugang zu ihren Mitstudierenden, zu hilfreichen Lernunterlagen und zu allen Antworten auf ihre...
-
Team Lead Community Management
Vor 2 Tagen
Berlin, Deutschland Studydrive GmbH Vollzeit**Über den Job**: **Studydrive ist Europas größte Studierenden-Community!** Mit über 3 Mio. registrierten Studierenden verändern wir den Bildungsmarkt. Für unsere Nutzer:innen sind wir fester Bestandteil des täglichen Lebens, denn hier finden sie direkten Zugang zu ihren Mitstudierenden, zu hilfreichen Lernunterlagen und zu allen Antworten auf ihre...
-
Kooperationsmanagement Und Community Arbeit in Der
vor 4 Wochen
Berlin, Deutschland Land Berlin VollzeitDer Bezirk Friedrichshain-Kreuzberg ist die geografische Mitte Berlins. So vielfältig und kreativ wie unsere Bevölkerung sind auch unsere Beschäftigten. Werden Sie Teil unserer Bezirksverwaltung und gestalten Sie mit uns die Stadt von morgen! Das **Bezirksamt Friedrichshain-Kreuzberg von Berlin** sucht für das Amt für Weiterbildung und Kultur zur...
-
Öffentlichkeitsarbeit Und Community Management
vor 2 Monaten
Berlin, Deutschland Land Berlin VollzeitDie Senatsverwaltung für Arbeit, Soziales, Gleichstellung, Integration, Vielfalt und Antidiskriminierung ist für ein breites Spektrum an Themen zuständig - von A wie Arbeit bis Z wie Zuwendungen für soziale Projekte. Die Abteilung Zentraler Service nimmt die zentralen und übergeordneten finanzpolitischen und personalrechtlichen Aufgaben der...
-
APAC Community Lead
vor 1 Monat
Berlin, Deutschland EoT Labs VollzeitThe role and a bit about us We’re looking for an APAC Community Lead to take full ownership of peaq’s community strategy and operations in the Asia Pacific region. This is an opportunity to have a major impact on the community growth and direction. You will be responsible for moderating, engaging, nurturing and educating the community on all things peaq...
-
APAC Community Lead
vor 1 Monat
Berlin, Deutschland EoT Labs VollzeitThe role and a bit about us We’re looking for an APAC Community Lead to take full ownership of peaq’s community strategy and operations in the Asia Pacific region. This is an opportunity to have a major impact on the community growth and direction. You will be responsible for moderating, engaging, nurturing and educating the community on all things peaq...
-
APAC Community Lead
vor 3 Wochen
Berlin, Deutschland EoT Labs VollzeitThe role and a bit about us We’re looking for an APAC Community Lead to take full ownership of peaq’s community strategy and operations in the Asia Pacific region. This is an opportunity to have a major impact on the community growth and direction. You will be responsible for moderating, engaging, nurturing and educating the community on all things peaq...
-
APAC Community Lead
vor 3 Wochen
Berlin, Deutschland EoT Labs VollzeitThe role and a bit about us We’re looking for an APAC Community Lead to take full ownership of peaq’s community strategy and operations in the Asia Pacific region. This is an opportunity to have a major impact on the community growth and direction. You will be responsible for moderating, engaging, nurturing and educating the community on all things peaq...
-
Travel Community Lead: 1 Year Maternity Cover
vor 4 Wochen
Berlin, Deutschland GetYourGuide Vollzeit**About GetYourGuide**: GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, travelers from over 170 countries have booked more than 80 million tours, activities, and attraction tickets through GetYourGuide. Powered by...
-
APAC Community Lead
vor 1 Monat
Berlin, Deutschland EoT Labs VollzeitThe role and a bit about usWe’re looking for an APAC Community Lead to take full ownership of peaq’s community strategy and operations in the Asia Pacific region. This is an opportunity to have a major impact on the community growth and direction. You will be responsible for moderating, engaging, nurturing and educating the community on all things peaq...
-
APAC Community Lead
vor 3 Wochen
Berlin, Deutschland EoT Labs VollzeitThe role and a bit about usWe’re looking for an APAC Community Lead to take full ownership of peaq’s community strategy and operations in the Asia Pacific region. This is an opportunity to have a major impact on the community growth and direction. You will be responsible for moderating, engaging, nurturing and educating the community on all things peaq...
-
Head of Marketing
Vor 7 Tagen
Berlin, Deutschland Factory Berlin Vollzeit**Responsibilities**: As an experienced and dynamic Head of Marketing, you will work with your team to create and successfully implement new campaigns to strengthen our brand. You are part of our dedicated leadership team and play a key role in implementing our corporate strategy. In addition, you will have the opportunity to contribute your own ideas and...
