Customer Service Agent
vor 3 Wochen
**Your Responsibilities**:
- Quickly become an expert for our products and processes, you are the contact person for our customers.
- With your communication skills, you will independently handle customer inquiries by phone and in writing.
- You work closely with other colleagues from customer service and Raisin's departments and stakeholders.
- You inspire with your friendly manner and our customers feel in good hands with you, which contributes to customer enthusiasm.
- You professionally handle inquiries regarding the account opening and investment process up to basic tax issues.
- You contribute to making the use of our platform a positive customer experience.
**Your Profile**:
- You speak Spanish at a C2 level, both written and spoken and have a good command of English.
- Professional experience in customer service or customer support is desirable, regardless of industry.
- Strong communicators who want to help customers via telephone with words and deeds are also welcome.
- You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities.
- You are interested in complex topics and in modern finance and capital markets.
- You have high expectations of your work and maintain an overview even in hectic times.
- You have good IT skills (especially Office 365).
**Join our mission, join our team - and grow with us**:
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which, connects more than 40 different nationalities.
You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.
As part of our team, you will benefit from:
- Employee Development Budget of €2,000 and four full training days per year.
- Access to Babbel for continuous language learning.
- Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
- Flexible working hours, home office and 28 vacation days.
- Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
- Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
- A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
- Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
- You are moving from another country or city to join us? We will support your relocation.
**About us**:
Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers. Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding. Raisin operates its own B2C marketplaces in Europe and the U.S. under the brands Raisin, WeltSparen and ZINSPILOT.
In Germany, the company offers ETF-based investment and retirement products, Private Equity and Crypto investments, and savings products. Raisin works with over 400 banks and financial service providers from over 30 countries. Raisin has €50 billion AuA and generated over €1 billion in interest for its customers worldwide. Raisin is backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.
The company has offices in Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich and New York.
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity._
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