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Trilingual Customer Service Representative Chat
vor 4 Monaten
Job Title:
Trilingual Customer Service Representative Chat Support (M/F/d) Crunchyroll
**Job Description**:
**Working hours**: Part-time / full-time (35-40 hours/ week)
**Salary**: 2600€/Month.*
**Support language**: French, Italian and English
**Service times**: MO-FR 8.00-24.00h, SA+SO 9.00-17.00h
**Industry**: Anime & Manga, On-Demand Service Platform, Customer Service,
**Place of work**: Concentrix Berlin - Andreasstraße 10, 12243 Berlin
Due to our great growth, we are looking for a **Customer Service Representative (M/F/d)** in **E-Mail
- and Chat Support** with **German and English language skills.** To help us create exceptional customer experiences for the Anime and Manga platform **Crunchyroll**.
As part of our multilingual team, you will be responsible for **the following tasks**:
- You will support the customer with queries regarding their account, subscriptions, billing and all kinds of Crunchyroll products and services.
- To provide assistance in the event of technical issues and malfunctions.
- You will work with other departments to solve any issues that are raised.
- You guarantee the client's standards with competent service and conscientious documentation.
**Your skills**:
- We require you to have suitable professional experience in customer service. For example, writing support as a call center agent (M/F/d) or as a customer advisor (M/F/d)?
- Knowledge of the Anime and Manga scene is a welcome plus.
- You must have excellent writing skills in English and German.
- To remain calm in demanding situations.
- You are good at proactive communication.
- You have good computer and technical skills.
**Our benefits**:
- With our paid training, you'll be perfectly prepared for the job.
- Reliable employees benefit. 40€ from our shopping card model.
- Discounted meal vouchers and transport tickets. Enabling you to secure more net from gross
- With us you get discounted access to various Urban Sports Club offers
- With flexible working hours and a shift plan, you can achieve the perfect work life balance.
- _The gross salary information refers to a full-time position (40 hours/week). If you have any further questions, please do not hesitate to ask in your personal interview_
AGENTCNX
CNXEMEA
**Location**:
Germany, Berlin
Language Requirements:
Time Type:
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