Customer Support

vor 2 Monaten


Berlin, Deutschland NC SYSTEMS GmbH Vollzeit

NET CHECK, NET CHECK, das sich seit fast 20 Jahren der Bereitstellung hochwertiger Engineering-Dienstleistungen für die Telekommunikationsbranche verschrieben hat, baut seine globale Präsenz kontinuierlich aus. Wir suchen derzeit einen

**Customer Support / Helpdesk Mitarbeiter**:
zur Ergänzung unseres Teams in** Berlin **vorzugsweise in Vollzeit.

**VERANTWORTLICHKEITEN**:
Was Dich als **Customer Support / Helpdesk Mitarbeiter** erwartet:

- ** **Du nimmst Anfragen (Support, Störungsbehebung, Aufträge) am Telefon, per E-Mail oder Ticketsystem entgegen.
- Du erstellst, bearbeitest und delegierst Servicetickets.
- Du leistest Helpdesk Adhoc-Beratung bei einfacheren Problemstellungen.
- Du erfüllst administrative Aufgaben (Userverwaltung, Warenverwaltung etc.).
- Du führst Installation, Konfiguration, Testen und Troubleshooting im Hardwarebereich durch.
- Du unterstützt andere Teammitglieder bei Ihren Aufgaben

und pflegst Dokumentationen.

**WAS DU MITBRINGEN SOLLTEST**:

- Abgeschlossenes Studium, Berufsausbildung oder Erfahrung in Kundenbetreuung, Anwendersupport oder Gesprächsführung
- Erfahrung mit Standard Office-Applikationen und Diensten (MS Office, etc.)
- Idealerweise technisches Interesse
- Darüber hinaus bedingt die individuelle, persönliche Betreuung unserer Kunden eine Affinität zur Kundenkommunikation.
- Du solltest Dich in der Rolle des Beraters wohl fühlen. Als Techniker (m/w/d) solltest Du die Aufgaben selbst strukturieren und systematisch bearbeiten können.
- Du solltest über gute Deutsche und Englische Sprachkenntnisse verfügen.
- Erfahrungen mit Lagerung und Logistik wären von Vorteil.

**WIR BIETEN**:

- Wettbewerbsfähige Vergütung, basierend auf früheren Arbeitserfahrungen, Fähigkeiten und Kenntnissen,
- Flexible Arbeitszeiten
- Möglichkeit, aus der Ferne zu arbeiten, aber mit der Möglichkeit, für Projekte vor Ort zu reisen,
- Mitgliedschaft im Firmenfitnessstudio,
- Flache Hierarchien mit kurzen Entscheidungswegen,
- Dienstfahrräder und vergünstigte ÖPNV-Tickets,
- Firmenrabatte,
- Geförderter Altersvorsorgeplan



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