Stellenausschreibung: Operational Support

vor 3 Monaten


München, Deutschland ARCHIVE GmbH Vollzeit

Archivist ist ein innovatives und schnell wachsendes Mode-Start-up, das sich zum Ziel gesetzt hat, der wichtigste Partner für Premium-/Luxusmarken zu werden, wenn es um deren Offprice-Geschäft geht. Wir suchen einen hoch motivierten und dynamischen Praktikanten für das Thema Customer Experience/ Excellence, der unser Team tatkräftig uterstützt.
Als Praktikant im Bereich Operations spielen Sie eine entscheidende Rolle bei der Förderung des Wachstums unseres Unternehmens, indem Sie das Team dabei untertstützen holistische Prozesse aufzusetzen und bestehende Aufgaben zu automatisieren. Dieses Praktikum ist eine hervorragende Gelegenheit für Personen, die sich für die Modebranche begeistern, über ausgeprägte Kommunikationsfähigkeiten verfügen und praktische Erfahrungen in der Geschäftsentwicklung in einem Start-up-Umfeld sammeln möchten.
Aufgaben
- Verwaltung von Bestellungen: Du überwachst den gesamten Bestellprozess und treibst die Automatisierung und Weiterentwicklung bestehender Prozesse
- Bearbeitung von Rücksendungen/ Rückerstattungen: Du kümmerst dich um die Abwicklung der Rückerstattungen und prüfst die bestehenden Automatismen.
- Kundenservice: Du bist der direkte Ansprechpartner für unsere Kunden bei Fragen zu Bestellungen, Lieferungen oder Rücksendungen.
- Unterstützung bei administrativen Aufgaben: Du trägst dazu bei, dass unser Betrieb effizient läuft, indem du verschiedene operative Aufgaben übernimmst.

Qualifikation
- Erfahrung im Bereich E-Commerce oder in einer vergleichbaren Position ist von Vorteil, aber nicht zwingend erforderlich.
- Ausgeprägte Kundenorientierung und Kommunikationsstärke.
- Eigenständige und zuverlässige Arbeitsweise.
- Gute Kenntnisse in MS Office und idealerweise Erfahrung mit E-Commerce-Software (Shopify).
- Freude an der Arbeit im Team und eine positive Einstellung.

**Benefits**:

- Ein familiäres Arbeitsumfeld, in dem Teamarbeit großgeschrieben wird.
- Flexibilität: Du hast die Möglichkeit, im Homeoffice zu arbeiten.
- Teilzeitstelle, ideal für eine ausgewogene Work-Life-Balance.
- Mitarbeit in einem innovativen Start-up mit flachen Hierarchien und kurzen Entscheidungswegen.



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