Av Operational Support Technician

Vor 6 Tagen

Garmisch, Deutschland French Consulting Vollzeit

**_We are looking for individuals who want to join our Team at the George C. Marshall Center in Garmisch, Germany. _**:
**JOB** **OPENING**
- ** Title: AV Operational Support Technician**:

- ** Location: George C. Marshall Center, Garmisch, Germany**:

- ** Start Date: 1 July 2024**:

- ** Job-Type: Full Time**

**Job Overview**

**Qualifications**
- Required Skills: Crestron, Audio-visual technology, cameras, audio systems, event scheduling.
- Minimum 1 year experience with Creston equipment
- Minimum 2 years’ experience with AV systems
- Experience and skills necessary to maintain, troubleshoot and update Crestron systems used in all AV operations.
- Proficiency in technical documentation
- Excellent customer service
- Proficient to Level 3 in English (spoken, written, read).
- Education: High School Diploma

**Responsibilities Include but are not limited to**_: _
On Site AV Technical Support
- Ensure the optimal performance of AV systems across customer's diverse settings, providing technical support, routine adjustments, and system checks.
- Conduct preventive maintenance in accordance with OEM specifications, encompassing software updates, hardware checks, and enhancements to maintain system performance and technological relevance.
- Inventory management through the maintenance of a comprehensive inventory record and essential spare parts, along with recommendations for new components.
- Provide accurate and comprehensive documentation of AV systems, including technical schematics and configuration guides, is essential for routine maintenance and audits.
- Coordinate closely with the IT support team, ensuring AV systems align with network configurations and participating in IT planning meetings for effective integration.
- Manage AV system installations, ensuring seamless integration and thorough testing.
- Develop and update a Lifecycle Replacement Plan, detailing system evaluations, upgrade schedules, and equipment replacement timelines.
- Implement and maintain security hardening measures for all AV systems to meet DoD security standards, including security assessments and updates.

**Scheduling and Coordination Support**
- Active participation in the scheduling process, offering essential assistance to streamline the allocation of resources and spaces effectively. A key aspect of this role involves active engagement in planning meetings, collaborating with customer and stakeholders to keep abreast of upcoming events and initiatives to effectively plan and allocate resources, ensuring alignment with the Government's needs for each event.
- Maintain a comprehensive understanding of the event calendar and facility availability, meticulously recording and tracking all scheduled activities. In scenarios where schedule conflicts arise, promptly highlight these issues to the customer for timely resolution.
- Provide support and ensuring the accurate and efficient communication of all relevant information.

**On-Call (Emergency) Services**
- If a system component is deemed faulty and is covered by manufacturer warranty, remove and replace the defective part and coordinate warranty repair/replacement. If a component is defective and there are no replacement parts on hand, provide leadership with recommendations on any replacement parts needed.

**APPLICATION PROCESS**
***:
**_ French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements._**

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