Customer Support
Vor 4 Tagen
Dental Monitoring is a MedTech Scale-up experiencing tremendous growth. We are looking for new talents to integrate our team
Dental Monitoring in a few words?
- A solution at the cutting edge of artificial intelligence and image analysis in the dental field, enabling remote support for patients and practitioners.
- A Tech company in full growth, always looking for innovation, quality and performance.
- An international team with a friendly and benevolent spirit, focused on the same objective: to offer the most adapted and qualitative solutions possible.
- The first unicorn of the dental sector
We are currently looking for a **Customer Support & Success Specialist **to support our growth.
**Your missions**
Your mission is to optimize the quality of service to clients of healthcare professionals and their patients, as well as to ensure excellent communication between several internal departments.
**Roles and responsibilities**
- Must be innovative and a self starter
- Ability to think independently and make decisions applicable to the success of the customer and the team
- Conduct metric reviews for new and existing accounts to analyze training and development needs
- Partner with Customer Success team to provide consultation and solutions to poor performing accounts
- Ability to work under pressure, organize and prioritize responsibilities.
- Reporting of user activities with partnering departaments
- Ability to handle all technical and support back end questions for patients and doctors,and liaison with other departments as needed
- Drive retention and growth among the most valuable DM customers by understanding their business needs and helping them succeed through targeted onboarding support and training
- Enable successful roll-out of DM to customer’s patients, so that a self-sufficiency is achieved by a practice
- Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
- Identify opportunities for customers to act as DM advocates (e.g. testimonials, case studies)
- Collaborate closely with the original Sales Executive to support upsell and cross-sell opportunities for more Monitoring or other DM solutions
- Marshall resources across the DM organization as needed to support customer’s product and patient issues
- Represent the voice of the customer to inform DM sales process and product Roadmap
Information Security:
- Be aware of their own responsibility regarding information security
- Perform their work according to the applicable policies and procedures
- Contribute actively to the continuous improvement of our ISMS
- Report any observed or suspected weaknesses in our ISMS and any information security incident
**Your experience**
Essential Qualifications:
- Bachelor's degree or Customer Support experience or in any related field
- Bilingual: German and English, any additional language would be a plus
- Self sufficient with effective and professional communication skills
- Ability to learn and engage with new technologies with mínimal training
- Experience in training people on technological tools
- Excellent interpersonal, editorial skills, and analytical skills
- A can-do attitude and willingness to roll up your sleeves to get things done
- Empathetic, positive attitude with a desire to help our customers reach their goals
Preferred Qualifications:
- Degree educated and knowledge of the dental market
- Experience in a Customer Success, Relationship Management, Account Management, or similar role
- Experience working with software solutions that need to be adopted to success within challenging customer conditions
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement, renewals and upsell/cross-sell
- Excellent knowledge of technology and especially strong in social networking and communication technology (Skype, Zoom, Linked-In and Office software)
- Curious and passionate about new technologies
- Knowledge of Gmail (including Google Suite/Google Docs), CRM/Salesforce, Excel, and MAC Apple products
- Clinical experience
- This role is **based in Dental Monitoring Paris office**
**Your working environment**
DM is a great place to work, and as a **Customer Support & Success Specialist **here you will thrive because:
- Your ideas will be heard Our culture promotes initiatives and ownership and we recognize gumption.
- Everyone will do their best to help you develop your skills -we know you can’t know everything.
- Huge potential for collaboration: researchers, doctors, customer lovers (customer success managers), business developers, trainers, data analysts, testers, regulatory angels, teams of developers and of course customers
- At our headquarters in Paris, we have a lot of languages and cultures and this is awesome, chouette, geil, fantástico, perfetto, geweldig and even 很酷.
**Dental Monitoring is an equal opportunity employer. We celebrat
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