Head of Marketing, Commercial Excellence

vor 7 Monaten

Duesseldorf, Deutschland 3Shape Vollzeit

**Location**:DACH Region

**About the Role**:
We are seeking a dynamic and experienced Head of Marketing Commercial Excellence & Customer Success to join our leadership team in the DACH region. This critical role is designed for a strategic leader with a passion for driving business growth, leading high-performing teams, and delivering exceptional customer experiences.

**Key Responsibilities**:

- Strategic Leadership: Partner with the Country Manager to co-lead the organization, developing and executing local Annual Business Plans.
- Commercial Excellence: Drive customer experience excellence across all touchpoints, enhance operational efficiency, optimize sales performance, and implement sales tools and technologies.
- Marketing Excellence: Oversee the marketing strategy, ensuring it aligns with the commercial strategy and market needs. Continuously review and adjust marketing initiatives.
- Data Analytics & Insights: Utilize data and analytics to derive actionable insights into market trends, customer behaviour, and performance metrics.
- Team Management: Lead, mentor, and inspire a team of Marketing and Application/Product professionals. Foster a culture of accountability and high performance.
- Customer Success: Ensure exceptional customer experiences from pre-sales to post-sales support through continuous improvement and service excellence.

**Qualifications**:

- Education: Bachelor’s degree in Business, Marketing, or a related field. An MBA is a plus.
- Experience: At least 5 years in a leadership role, with proven success in managing and developing high-performing teams. Experience in Marketing and Commercial Excellence is essential.
- Skills: Strong understanding of CRM software, excellent communication and interpersonal skills, public speaking, and presentation capabilities.
- Languages: Fluent in English; proficiency in German is a significant advantage.

**KPIs**:

- Achievement of monthly, quarterly, and annual revenue targets.
- Conversion rates, lead generation, customer acquisition, and Net Promoter Score (NPS).
- Training and development metrics for team members and customers.

**Why Join Us?**
This is a key leadership role within our organization, offering the opportunity to shape the commercial strategy and drive business success in the DACH region. You will work with a talented team, in a collaborative and innovative environment that values excellence and continuous improvement.

**Application Process**:
Join us and be part of a company that is at the forefront of innovation and customer success

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

**About us**

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.

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