Retail Tech Support Specialist

Vor 4 Tagen

Berlin, Deutschland On AG Vollzeit

**In short**:
In this role you will directly impact how the most exciting and fastest growing sportswear brand expands its retail stores in the European market. You will utilise your versatile skillset in information technologies to open new stores equipped with the latest retail technologies. Additionally, you ensure excellent operations in all existing stores by training the team and supporting them with troubleshooting so they can deliver the WOW experience to our customers. You will collaborate with a variety of internal and external departments to maintain the operational system backbone of On’s retail infrastructure in Europe, as well as bringing the latest innovations in retail technologies to life for both customers and our internal teams.

**Your Mission**:
Driving the tech installation during new store openings:

- Fully own the on-site tech installation for new store openings across Europe including the collaboration with and coordination of external vendors in person or remotely
- Train our retail teams to confidently use all digital in-store solutions to ensure they are able to deliver an outstanding customer experience

Deliver operational excellence in existing stores:

- Maintain and improve IT systems in operating European stores together with in-house & external specialists (e.g. bug fixing, troubleshooting, consistent improvements and updates)
- Act as main point of contact for European retail store teams for IT related topics
- Perform regular health checks across all European retail store IT systems
- Execute testing of new processes and software updates
- Support piloting of digital innovation projects in On’s own retail channels, including potential transfer to other channels

Note: Frequent travel across Europe and selectively to countries outside Europe will be required for this role.

**Your story**:

- +3 years experience in IT software & hardware support
- Experience in field service is a strong plus
- Engineering or Computer Science degree a strong asset
- Proven track record to execute IT & operational projects
- Ability to work independently on fast-paced projects with multiple stakeholders
- Detail oriented and motivated professional with desire to push the boundaries of conservative retail and process optimisation
- Strong analytical-, diagnostic-, and problem-solving skills
- Passion for technology and innovation in hard
- and software
- Excellent communication skills
- Hands-on and entrepreneurial mentality

**Your story**:

- +3 years experience in IT software & hardware support
- Experience in field service is a strong plus
- Engineering or Computer Science degree a strong asset
- Proven track record to execute IT & operational projects
- Ability to work independently on fast-paced projects with multiple stakeholders
- Detail oriented and motivated professional with desire to push the boundaries of conservative retail and process optimisation
- Strong analytical-, diagnostic-, and problem-solving skills
- Passion for technology and innovation in hard
- and software
- Excellent communication skills
- Hands-on and entrepreneurial mentality

**What we offer**:
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

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