Technical Support Agent
vor 6 Monaten
**About the Role**:
**“Don’t fool yourself into thinking you can only have one role in a team” - Fallen**
Help customers resolve technical problems associated with a product or service by providing responses and solutions to issues experienced by users to ensure customers are satisfied using the company's products.
**Responsibilities**:
- Actively listen to customers to understand their issues or concerns via ticketing system
- Communicate clearly and effectively with end users to quickly resolve issues and ensure customer satisfaction
- Provide technical support, monitor and manage issues related to products and services
- Follow-up on customers to ensure their issues are completely resolved
**Requirements**:
- Well-developed communication and analytical skills
- Ability to quickly understand complex or technical concepts
- Willingness to learn through on-the-job training
- Identify problems, form solutions, and execute step-by-step troubleshooting procedures
- Serenity in challenging situations
- Fluent in English written and spoken (every other language is a plus)
- Knowledge of esports industry is a strong plus
- Computer literacy and proficiency in Microsoft Office Suite
- Experience in a technical service or support role
- High customer and service orientation
- Experience with ticketing systems such as Zoho Desk, Zendesk Suite
- Two monitors (laptop + monitor, or PC + 2 screens)
- You are able to work in shifts, particularly night ones. Ideally, you would be located in a South American time zone
**What we have to offer**:
- An agile company with a flat hierarchy where the contributions of each employee are recognized and appreciated
- A young, dynamic team with strong focus on learning and improvement
- Game Sessions
- Possible new projects you can get involved in over time
**About us**:
The world of esports is experiencing explosive growth and, with that growth comes a wealth of opportunities. In a billion-dollar industry, where data is king, we at Bayes Esports have claimed our place as the newest leader in the market.
With our cutting-edge technology-driven products, we solve real issues that esport organizers, teams and media companies are facing everyday backed-up by our very own machine learning algorithms. Partnerships with some of the biggest names in the esports and betting industries put Bayes Esports in a unique position that allows us to make a real impact in this vibrant and exciting space.
We are passionate gamers at heart—an agile team of esports enthusiasts building a truly innovative next-generation data distribution platform. Join us in the heart of Berlin, where startup culture meets metropolitan lifestyle, and work with top talent from all over the world.
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