Customer Support

vor 1 Monat

Berlin, Deutschland Ancient Gaming Vollzeit

At Ancient Gaming, we lead the way in innovation within the iGaming software industry. As pioneers, **we are constantly pushing the boundaries of what's possible**, setting new standards with engaging software and transformative experiences. Our products are designed to captivate a high-spending, forward-thinking generation eager to reshape the future of gaming.

Founded in Malta in 2018, Ancient Gaming has rapidly grown into a global entity, with a team of over **100 skilled professionals** spanning more than **30 countries**. Embracing a remote-first model, we continue to drive advancements in the gaming landscape.

**Your Mission as a Customer Support & Community Specialist**:
**You will be working on**:
**CSGORoll** **— the world’s #1 skin gaming site. A **community social gaming platform** specifically designed for CS2 players, featuring unique in-house custom-built games, such as Roulette, Crash, Unboxing, and PVP.

**You will**:

- Deliver efficient, friendly, and solutions-oriented support in line with company policies and procedures.
- Process and monitor deposits and withdrawals across various payment methods, including cryptocurrencies.
- Foster a positive and welcoming atmosphere in the HypeDrop chat and community groups, such as Discord, during your working hours.
- Engage actively with the community to nurture relationships, address concerns, and contribute to a vibrant, supportive environment.
- Organize and host community-driven events and trivia related to our products.
- Gather and relay customer feedback to help enhance platform features and improve the overall user experience.
- Meet established productivity and quality benchmarks.
- Stay informed about industry trends and developments to ensure you provide the best possible support.
- Flexibility to work 8-hour shifts, including weekends, as part of our 24/7 support team. Shift schedules may rotate or change over time.
- Maintaining clear and effective communication with both team members and customers.

**You will excel in this role if you possess**:

- Exceptional command of both spoken and written English.
- Familiarity with handling payments, deposits, and withdrawals across various methods, including cryptocurrencies.
- Outstanding communication skills, both written and verbal, with the ability to deliver prompt, professional, and friendly support in alignment with company standards.
- Proven track record of fostering positive community engagement, particularly on platforms like Discord, with strong customer interaction management.
- Experience organizing community-driven events, such as product-related activities or trivia games, aimed at boosting customer engagement.
- Strong analytical skills to gather, assess, and report customer feedback, contributing to the improvement of platform features and overall user experience.
- Ability to stay informed on industry trends and adapt quickly to new developments.
- Proven ability to thrive in a remote work environment.

**What do we offer to you?**

**Work-from-Anywhere Policy**:As a remote-first organization, you have the opportunity to work from any location globally. Our flexibility policy empowers you to tailor your location and workday to support your personal needs, while still promoting effective collaboration with your colleagues.

**Annual Team-Building Event**:Each year, we select a destination for our team-building event to collectively celebrate our achievements and strengthen our team bonds.

**Home Office Equipment Budget**:We provide a dedicated budget to acquire all necessary equipment to set up an efficient and comfortable home office environment.

**Learning and Development Budget**:We invest in your professional growth by offering a budget for skill development and continuous learning, including full access to Udemy.

**Spill Mental Health Service**: Our Spill Mental Health Service offers comprehensive counseling support to any employee in need, ensuring your well-being is prioritized.

**Company Culture**:We are an innovative and fast-moving company where your development will only be limited by your own potential.

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