Expert After Sales Ess
vor 1 Monat
Publication Date: Nov 6, 2024- Location: Salzgitter, DE- Company: PowerCo SE**Expert After Sales ESS (all genders)**:
- Energy Storage Systems I Professionals**With whom you will CELLebrate**
**How you will CELLebrate**
- Support in the conceptualisation & planning of customer service processes for the support of battery energy storage systems (BESS)
- Independent development of a catalogue of criteria to identify suitable customer service providers (external or from the VW Group)
- Development of a customer satisfaction system for BESS customers (differentiation of the system according to user-customer and retailer-customer)
- Independent development of an evaluation matrix for the selection of suitable customer service providers
- Implementation of the evaluation matrix in the creation of specifications and tenders
- Supporting procurement to ensure the timely availability of customer service resources
- Coordination and planning management of customer service providers
- Preparation and creation of decision aids and decision templates for committees
- Support in the development and implementation of an interface function "Market or customer with PowerCo quality assurance and production"
**What you need for our CELLebration**
- Successfully completed training as a technician/business administrator or technical degree, ideally in the field of energy systems engineering
- At least 3 years of professional experience in technical project planning and project management desirable
- Good knowledge of common software programmes (MS Office) and knowledge of CRM systems
- General technical understanding of mechanical engineering
- Experience in operational after sales and after sales business development projects, ideally in the energy systems and/or commercial vehicle automotive sector
- High customer focus, strong experience in CRM/customer loyalty management
- Independent, autonomous, structured, reliable and careful way of working
- Ability to work in a team combined with appreciative assertiveness, experience in dealing with customers and suppliers
- Business fluent in written and spoken German and English, further foreign language skills desirable
- Analytical thinking and problem-solving skills
- Good knowledge of and keen interest in the topics of renewable energy generation, energy management and energy storage
**What else can you bring**
- Desire and motivation to tackle something new
- Curiosity and a high degree of willingness to learn
- Interest in electrical engineering or battery technologies
- Strong understanding of organisation and quality
- Intercultural competence and a confident manner in an international environment as well as a willingness to travel
**What to look forward to**
- Flexible working hours from 28 to 40h per week
- Possibility of a 4-day-week (up to 35h per week)
- 30 days paid + 10 days unpaid leave
- Mobile work options
- Relocation support
- More benefits to come
- We believe that the best results are created in a diverse and inclusive environment.- Requisition Number: 1761
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