Werkstudent Customer Care Management

vor 3 Monaten


Berlin, Deutschland Bela Living GmbH Vollzeit

Hi Wir sind die Bela Living GmbH, ein in 2022 gegründetes Unternehmen, das sich auf hochwertige und stilvolle Möbel zum fairen Preis spezialisiert hat. Mit unseren verschiedenen Möbelmarken wie Bellabino, Bellamio, skølm. und STEELSON, streben wir danach, jedem ein schönes Zuhause zu bieten.
Bei uns steht die Gemeinschaft im Vordergrund, wir schätzen Kreativität, Ehrlichkeit, Lernen, gegenseitigen Respekt, Eigenverantwortung und Vertrauen.
Wir suchen einen Werkstudent (m/w/d) Customer Care Management eCommerce, der neben seinem Studium praktische Erfahrungen in unserem Kundenservice sammeln möchte. Als Werkstudent Customer Care Management (m/w/d) eCommerce stehst Du unseren Kunden immer mit Rat und Tat zur Seite - ob per E-Mail, Live-Chat oder Telefon. Wenn der Kunde für Dich an erster Stelle steht, dann bist Du bei uns genau richtig.
Bist Du bereit, Teil unseres kleinen, aber leidenschaftlichen Teams zu werden und Deine Fähigkeiten einzusetzen, um mit uns zu lernen und zu wachsen? Dann bist Du bei uns genau richtig
Aufgaben
- Als Teammitglieder in unserem Kundenservice Team übernimmst Du als Ansprechperson eine wichtige Rolle in der Zufriedenheit unserer Kunden
- Du begeisterst unsere Kunden mit Deinem Serviceverständnis und Deiner Kundenorientierung über alle unsere verfügbaren Kommunikationsmöglichkeiten, wie E-Mail, Telefon und Chat und unterstützt sie bei jeglichen Fragen
- Du scheust Dich nicht vor Problemfällen und Beschwerden, sondern siehst darin eine Herausforderung und Chance unsere Kunden happy zu machen

Qualifikation
- Aktuell laufendes Studium
- Du hast eine stark ausgeprägte Kundenorientierung
- Spaß daran, Dich auf die verschiedensten Kunden und Kommunikationskanäle einzustellen
- Eigenständiges Arbeiten, Teamwork und Zuverlässigkeit siehst Du als Deine Stärken
- Sicherer Umgang mit Computern und Microsoft Office sowie verhandlungssichere Deutschkenntnisse in Wort und Schrift

**Benefits**:

- Wir sind flexibel: Deine Arbeitszeiten kannst Du in Absprache mit Deinem Team flexibel gestalten und so Studium und Praxiserfahrung miteinander vereinbaren.
- Gestaltungsfreiraum: Wir stehen noch am Anfang unserer Pläne. Bringe Deine Ideen und Erfahrungen ein und unterstütze so die Entwicklung der Produkte und den Erfolg des Unternehmens.
- Wir sind auch neben der Arbeit ein super Team: Erfolge feiern wir gemeinsam auf zahlreichen Events wie unseren monatlichen Drinkouts sowie unseren Sommer
- und Weihnachtsfeiern. Ob beim Kickern, Tischtennis oder beim After-Work-Get-Together: Teamspirit wird bei uns großgeschrieben.
- Hier kannst Du Dich wohlfühlen: Durch unsere Duz-Kultur herrscht ein kollegiales und freundschaftliches Umfeld. Extras wie Getränke, Obst, Müsli oder kostenlose Lunches sind bei uns selbstverständlich Für den perfekten Ausgleich zur Arbeit bieten wir eigene Yoga und Crossfit Kurse an.
- Du findest leicht zu uns: Wir arbeiten am Spittelmarkt in Berlin Mitte mit ausgezeichneter Verkehrsanbindung. Ins Büro kannst Du mit einem von uns bezuschussten BVG-Abonnement kommen.



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