Werkstudent Customer Care Management

vor 4 Monaten


Berlin, Deutschland Bela Living GmbH Vollzeit

Hi Wir sind die Bela Living GmbH, ein in 2022 gegründetes Unternehmen, das sich auf hochwertige und stilvolle Möbel zum fairen Preis spezialisiert hat. Mit unseren verschiedenen Möbelmarken wie Bellabino, Bellamio, skølm. und STEELSON, streben wir danach, jedem ein schönes Zuhause zu bieten.
Bei uns steht die Gemeinschaft im Vordergrund, wir schätzen Kreativität, Ehrlichkeit, Lernen, gegenseitigen Respekt, Eigenverantwortung und Vertrauen.
Wir suchen einen Werkstudent (m/w/d) Customer Care Management eCommerce, der neben seinem Studium praktische Erfahrungen in unserem Kundenservice sammeln möchte. Als Werkstudent Customer Care Management (m/w/d) eCommerce stehst Du unseren Kunden immer mit Rat und Tat zur Seite - ob per E-Mail, Live-Chat oder Telefon. Wenn der Kunde für Dich an erster Stelle steht, dann bist Du bei uns genau richtig.
Bist Du bereit, Teil unseres kleinen, aber leidenschaftlichen Teams zu werden und Deine Fähigkeiten einzusetzen, um mit uns zu lernen und zu wachsen? Dann bist Du bei uns genau richtig
Aufgaben
- Als Teammitglieder in unserem Kundenservice Team übernimmst Du als Ansprechperson eine wichtige Rolle in der Zufriedenheit unserer Kunden
- Du begeisterst unsere Kunden mit Deinem Serviceverständnis und Deiner Kundenorientierung über alle unsere verfügbaren Kommunikationsmöglichkeiten, wie E-Mail, Telefon und Chat und unterstützt sie bei jeglichen Fragen
- Du scheust Dich nicht vor Problemfällen und Beschwerden, sondern siehst darin eine Herausforderung und Chance unsere Kunden happy zu machen

Qualifikation
- Aktuell laufendes Studium
- Du hast eine stark ausgeprägte Kundenorientierung
- Spaß daran, Dich auf die verschiedensten Kunden und Kommunikationskanäle einzustellen
- Eigenständiges Arbeiten, Teamwork und Zuverlässigkeit siehst Du als Deine Stärken
- Sicherer Umgang mit Computern und Microsoft Office sowie verhandlungssichere Deutschkenntnisse in Wort und Schrift

**Benefits**:

- Wir sind flexibel: Deine Arbeitszeiten kannst Du in Absprache mit Deinem Team flexibel gestalten und so Studium und Praxiserfahrung miteinander vereinbaren.
- Gestaltungsfreiraum: Wir stehen noch am Anfang unserer Pläne. Bringe Deine Ideen und Erfahrungen ein und unterstütze so die Entwicklung der Produkte und den Erfolg des Unternehmens.
- Wir sind auch neben der Arbeit ein super Team: Erfolge feiern wir gemeinsam auf zahlreichen Events wie unseren monatlichen Drinkouts sowie unseren Sommer
- und Weihnachtsfeiern. Ob beim Kickern, Tischtennis oder beim After-Work-Get-Together: Teamspirit wird bei uns großgeschrieben.
- Hier kannst Du Dich wohlfühlen: Durch unsere Duz-Kultur herrscht ein kollegiales und freundschaftliches Umfeld. Extras wie Getränke, Obst, Müsli oder kostenlose Lunches sind bei uns selbstverständlich Für den perfekten Ausgleich zur Arbeit bieten wir eigene Yoga und Crossfit Kurse an.
- Du findest leicht zu uns: Wir arbeiten am Spittelmarkt in Berlin Mitte mit ausgezeichneter Verkehrsanbindung. Ins Büro kannst Du mit einem von uns bezuschussten BVG-Abonnement kommen.



  • Berlin, Deutschland Werkstudent Customer Success (mwd) Vollzeit

    Lassie ist ein schnell wachsendes Insurtech Start-up mit der Mission, das Thema Tiergesundheit zu transformieren. Als digitale Haustierversicherung bieten wir Hunden - und Katzenbesitzern Versicherungsschutz im Ernstfall sowie eine einfache und komplett digitale Abwicklung. Unser Ziel ist es außerdem, Krankheiten und Verletzungen bei Haustieren zu...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a designer and manufacturer of bicycles and related products. They believe the bicycle can be a simple solution to many of the world’s most complex problems, and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. **About the role**: Customer Care...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer is the division of a car bank, which deals exclusively with the care of larger corporate customers. First and foremost, this involves caring for the leased vehicles of field staff and executives. For the newly developed markets we require customer support staff speaking either of the following languages: Polish or Norwegian. Often communication...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    With their new sales concept - Car Subscription Lease - our client is a trendsetter and one of the leaders when it comes to inspiring new customers for their own brand world. For a monthly rate, customers always drive a current vehicle, selected from a pre-booked package: on request, the vehicle can be changed: a station wagon for holidays, a SUV for the...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    For a globally active and renowned customer, we are looking for talented customer service representatives (m/f/d) with very good Czech language skills and fluency in English for their customer service team. About the job: Working for an internationally recognized brand Working in a multicultural work environment Modern equipped workplace Centrally located...


  • Berlin, Deutschland Zalando Vollzeit

    Location Berlin Contract Full time Job Category Customer Care As Lead Customer Care Incident Management (All Genders) you will be leading a team of 4 that interacts with different business units at Zalando when it comes to identifying, collecting and mitigation business incidents and challenges that occur on the many interfaces we have to our...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    A well-funded independent company, with ambitious plans to expand, our client is looking for a dedicated Customer Care Agent (M/F/d) to join their team. Our client is a dynamic and fast-growing start-up. On a mission to help families enjoy good food, they believe home cooking is important, so they’ve made it simple. They take the hassle out of planning,...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    A well-funded independent company, with ambitious plans to expand, our client is looking for a dedicated Customer Care Agent (M/F/d) to join their team. Our client is a dynamic and fast-growing start-up. On a mission to help families enjoy good food, they believe home cooking is important, so they’ve made it simple. They take the hassle out of planning,...

  • Ws Customer Care

    vor 4 Monaten


    Berlin, Deutschland Audible Vollzeit

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...

  • Customer Support

    vor 3 Wochen


    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a manufacturer of sportive cars. Due to the wide selection of different accessories the drivers have plenty of opportunities to equip their car individually and adapt it perfectly to their needs and lifestyle. Besides the printed catalogues drivers might have received when buying their car they often use the online shop to search for suitable...


  • Berlin, Deutschland Zalando SE Vollzeit

    As Lead Customer Care Incident Management (All Genders) you will be leading a team of 4 that interacts with different business units at Zalando when it comes to identifying, collecting and mitigation business incidents and challenges that occur on the many interfaces we have to our Customers’. With your team you ensure timely and proper resolution of...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is not a traditional motorhome rental company. They don’t own a fleet of campers. Instead, they connect RV enthusiasts with everyday RV owners who want to rent out their vehicles. They help owners make money by renting their underused RVs to people who want to experience the RV life without the expense and commitment of full-time ownership. If...

  • B2b Customer Care

    vor 2 Wochen


    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer is active in the logistics industry, with focus on transport and warehousing. The euro-pallet serves as a central mean of transport. The commercial department is, inter alia, responsible for documenting and managing the inventory of euro-pallets in the various warehouses and with customers. To expand the existing team, we are looking for you...

  • B2b Customer Care

    vor 9 Monaten


    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our customer is active in the logistics industry, with focus on transport and warehousing. The euro-pallet serves as a central mean of transport. The commercial department is, inter alia, responsible for documenting and managing the inventory of euro-pallets in the various warehouses and with customers. To expand the existing team, we are looking for you...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    For the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    For the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    What opportunities are there for you (M/F/d)? The Customer Support Team is primarily there for the customer's learning phase. Customer support begins at the point when the company decides to use our client's product. In Customer Support, you will support the customer in becoming familiar with the product and in starting the first activities. What would be...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client provides customer support for high end electronic devices, such as smartphones, laptops, TVs and hi-fi systems. The Contact Center Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing,...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client provides customer support for high end electronic devices, such as smartphones, laptops, TVs and hi-fi systems. The Contact Center Agent position serves as a first point of contact for customers and store employees requiring assistance with complaint resolution, product information and availability, stock and special order sales processing,...