1st and 2nd Level Support
vor 3 Monaten
For our amazing and international Support-Teams, we are looking for a new team member with affinity for IT.
1st and 2nd Level Support (m/w/d)
**Our offer**:
- Hybrid working (3 days Office presence/up to 2 days working from home)
- 30 vacation days
- Holiday pay
- Public transportation ticket
- Teamevents
- Trainings
- Laptop and cell-phone
- Food & beverage
- Jobbike by JobRad
- much more
**Your tasks**:
- Providing Chat-Support
- Answering incoming calls to our Emergency line support
- Face-to-face support directly on the hardware at fixed times
- Providing real-time assistance and reducing waiting times
- Troubleshooting of software issues and installing software such as updates and new software acquired by the company
- Release of hardware and coordination with procurement
- Fixing basic errors on accounts, unlock accounts, and performing password resets
- Routing tickets to other support teams
- Making a detailed record and follow-up of the cases; also working along with other teams to provide solutions to issues in a timely manner
**Your skills**:
- You are passionate about Tech
- initial experience in support or customer service
- You think in a structured and innovative way, enjoy working in a team and have excellent communication and teamwork skills
- Reliability and an independent way of working characterize you
- You have a service mentality
- Fluent English, German is welcome
**We make better possible**
akut... HR Consulting simplifies your search for new career prospects and promotion opportunities. We are your specialist in the placement of specialists and managers in the office, finance, IT & engineering sectors. For this position you will be working for us internally.
Art der Stelle: Festanstellung
Gehalt: Bis zu 36.000,00€ pro Jahr
Arbeitsort: Vor Ort
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