Customer Service

vor 1 Monat


BerlinFriedrichshain, Deutschland Flightright GmbH Vollzeit

**#acesstojustice **Flightright ist der Pionier der IT-gestützten Rechtsdienstleistungen in Deutschland. Unseren Service haben seit 2010 mehr als 8.000.000 Verbraucher genutzt. Wir sind das weltweit führende Fluggastrechte-Portal und suchen die besten Köpfe, um unsere Teams der gesamten **Allright Group** aus mehr als 200 Mitarbeitern zu unterstützen.

Wir, das **Operations Team**, sind mit ca. 40 Members mit unterschiedlichen fachlichen und kulturellen Backgrounds das größte Team bei Flightright. Täglich setzen wir uns für die Rechte unserer Kunden ein und sind erster Ansprechpartner für Probleme und Fragen. Mit einer starken Hands-on-Mentalität und dem Wunsch, sich stetig zu verbessern, finden wir immer die beste Lösung für unsere Kunden und arbeiten auch mit Nachdruck daran, die schwierigsten Fälle durchzusetzen. Stetiger Wissensaustausch, regelmäßige Feedbacks und der respektvolle Umgang miteinander machen es uns möglich, gemeinsame Ziele zu erreichen. Unsere große Leistungsbereitschaft und unser Kundenbewusstsein, gepaart mit Einfühlungsvermögen zeichnen das Team aus.

Du hast bereits erste Erfahrungen im Customer Service/Kundenservice gesammelt und bist nun auf der Suche nach einer neuen Herausforderung, dann unterstütze unser Team bei der Beratung unserer Kunden zu ihren Rechten bei Flugverspätung oder Flugausfalll als **Customer Advocate / Customer Service Specialist (m/w/d).**

**Deine Aufgaben**
- Nach erfolgreicher Einarbeitung gibst du unseren Kunden professionelle Auskunft über ihre Rechte bei Flugverspätung oder Flugausfall in deutscher Sprache.
- Du begleitest unsere Kunden freundlich und lösungsorientiert von der Eröffnung eines Falles bis zu dessen Abschluss ausschließlich via E-Mail, keine Telefonie.

**Dein Profil**
- Du besitzt hervorragende Deutschkenntnisse in Schrift und Wort.
- Du hast erste Erfahrungen im Bereich Customer Service, Call Center und bist davon überzeugt, dass du deine Stärken langfristig im Kundensupport einsetzen möchtest.
- Du bist versiert im Umgang mit gängigen Office Tools und kannst dich schnell mit automatisierten Prozesses und neuen Systemen vertraut machen.

**Are you ready for take off?**

JOBSEKTOR (EN):

- Kundendienst, Kundenservice
- Call Center Services
- Inhouse Kundensupport
- Recht, Rechtsberatung
- Rechtsanwaltskanzlei, Rechtsassistent
- Rechtsanwalt, Rechtsberater, Rechtsberater

Art der Stelle: Vollzeit, Teilzeit, Festanstellung
Arbeitsstunden: 30-40 pro Woche

Arbeitszeiten:

- Gleitzeit
- Montag bis Freitag

Leistungen:

- Betriebsarzt
- Empfehlungsprogramm
- Flexible Arbeitszeiten
- Gleitzeit
- Homeoffice
- Kostenlose Getränke
- Mitarbeiter-Rabatt
- Preisnachlässe auf Produkte/Dienstleistungen des Unternehmens

Arbeitsort: Zum Teil im Homeoffice in 10245 Berlin-Friedrichshain


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