Team Lead

vor 2 Monaten

Frankfurt am Main, Deutschland Deutsche Börse Vollzeit

**Learn. Develop. Grow. But always: Share value**:
Join our international team that drives positive change, united by a spirit of openness and curiosity. We empower you to have an impact and to grow - personally and professionally. With us, you work at the heart of financial systems and evolve the way markets operate. We’re excited about the future because we are the ones shaping it. Let´s do this together by sharing value

**Who we are**:
Tracing its origins to 1585, Deutsche Börse Group has become one of the world’s leading exchange organisations and an innovative market infrastructure provider. In this role, we provide investors, financial institutions and companies access to global capital markets. What’s your part in all this? With your commitment you contribute to the success of our unique business model: offering a wide range of products, services and technologies for security, transparency and integrity on the markets. By creating trust in the markets of today and tomorrow we foster growth and contribute to the prosperity of future generations.

Frankfurt am Main

**Your career at Deutsche Börse Group**:
**Your area of work**

The Key Account Management Trading unit is responsible for operational and customer relationship management as well as onboarding Exchange Members of Eurex Deutschland and Frankfurt Stock Exchange. Understanding of multiple asset classes, trade workflows, regulations, products, and operational set-ups while building meaningful client relationships represent the essential fields of this team’s activity. The Key Account Managers act as interface between the member and internal Deutsche Börse Group departments, such as Business Development, Legal, Compliance and our operational support teams, while handling daily issues, supporting members with their obligations, and proactively managing internal and market driven changes. Provision of in-depth prospect consultations as well as onboarding and coordinating member change cases most effectively will be essential to ensure time to market is kept at a minimum.

**Your responsibilities**
- You will be leading a decentralized team of a dozen employees, new joiners as well as experienced team members. The team members are located in Frankfurt, Prague, London, Paris, Zug and Chicago.
- You will be required to show strong people management skills, retain a positive attitude, even in stressful situations.
- You will make yourself familiar with the actual job performed by the individual employees and ensure fulfilment of the Units mandates in line with the people principles of Deutsche Boerse AG.
- You will be the first escalation contact towards the members in daily BAU issues.
- You will provide structure and guidance to the team members to ensure effective resource allocation, team building and people development.
- You will design, maintain, and improve existing processes to ensure the daily mandates are covered most efficiently.
- You will have or obtain relevant expertise with public law in Germany, as well as the regulatory environments (i.e. MIFID 2) our member firms operate in.

**Your profile**
- You have a university degree, preferably in business administration, economics or finance.
- You have at least 5+ year relevant industry experience, preferably in a prior leadership role.
- You have strong analytical skills and project management experience.
- You are able to motivate others and to continuously create a positive work environment for the team members.
- You have excellent organizational and time management skills with the ability to adapt and respond calmly to constant challenges.
- You will be able to interpret information derived from client conversations in order identify trends and opportunities to support continuous growth for our business.
- You will have a strong customer service ethos, focus on client satisfaction and be able to proactively solve client issues when they occur.
- Proficiency in written and spoken English, German is a plus.

**Why Deutsche Börse Group?**:
**Mobility**:
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

**Work environment**:
Collaboration, communication, or deep focus - in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

**Health and wellbeing**:
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

**Financial stability**:
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

**Hybrid work**:
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

**Flexible working hours**:
We want your j

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