Telephone Operator

Hiring Path:

- Open to the public

Who May Apply/Clarification From the Agency:
For USEFM - FP is 09. Actual FP salary determined by Washington D.C.
- All Interested Applicants / All Sources

Security Clearance Required:
Public Trust - Background Investigation

Appointment Type

Permanent

Appointment Type Details:
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The work schedule for this position is:

- Full Time (40 hours per week)

Supervisory Position:
No

Relocation Expenses Reimbursed:
No

Travel Required:
Not Required

**Duties**:
The Consular Assistant and Switchboard Operator provides citizenship and special consular services for U.S. citizens in Post’s consular district and provides switchboard services for the US Embassy in Moscow. Switchboard services will be covered for the U.S. Embassy in Moscow and for the constituent posts of U.S. Mission Russia between the hours of 0800 and 1700 Moscow Standard Time Monday through Friday except for published U.S. Mission Moscow and U.S. Federal holidays. S/he serves as one of the primary points of contact for U.S. citizens in the consular district and maintains a network of public and private sector contacts who may be able to assist U.S. citizens. Communicates directly with citizenship applicants and U.S. citizens in distress and assists in the preparation of emergency messaging and website updates. Works with the American Citizen Services (ACS) Chief, consular officers and other Post staff on crisis preparedness and response. Performs administrative duties and supports other consular section units as required. This position is supervised by the Russia Support Unit (RSU) Information Systems Officer (ISO).

**Qualifications and Evaluations**:

- Requirements:
EXPERIENCE:

- Completion of secondary school is required. (This may be Germany: Realschule; United States: High School Diploma or GED; Other countries: Certificate or Attestation of General Secondary School Completion.)
- Education Requirements:
Completion of secondary school is required. (This may be Germany: Realschule; United States: High School Diploma or GED; Other countries: Certificate or Attestation of General Secondary School Completion)
- Evaluations:
LANGUAGE:

- English (Good Working Knowledge) in reading/speaking/writing is required.
- Russian (Good Working Knowledge) in reading/speaking/writing is required.

**This may be tested.**

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

**Benefits and Other Info**:

- Benefits URL:

- Review our Benefits
- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Germany may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

**This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.