Site Lead

vor 2 Wochen

Wiesbaden, Deutschland Strategic Resources, Inc. Vollzeit

**Site Lead - Verifying Official ID Card Operator - DEERS/RAPIDS**

Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Maturity Level 3 Rated full-service provider with more than 35 years’ experience in the Federal, military, and commercial marketplaces.

**Overview**:
Responsible for accountability, control, verification and issuance of military identification cards and Common Access Cards (CAC) for active-duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. Customer Service skills are a must. The incumbent must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, management of self toward achievement of higher-level objectives, and working reliably with normal supervision.

**Duties/Responsibilities**
- Provides guidance to Verifying Officials/ID Card Operators at the work site.
- Provides reports to include workload, personnel accountability, and attendance.
- Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients.
- Screens Soldiers, family members and dependents for purpose of visit.
- Briefs Soldiers and family members on policies and procedures.
- Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Identification System (RAPIDS).
- Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.
- Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees.
- Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.
- Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepares weekly and monthly reports of work and work activities.

**Required Skills/Abilities**
- At least two years of experience as a Verifying Official/ID Card Operator.
- Ability and experience leading others in an office environment.
- Must have successfully completed the RAPIDS certification.
- The ability to work at an accelerated pace.
- Obtain a favorable criminal background check and security investigation.
- US Citizen.
- Proficient in English, both written and oral.
- Proven customer service skills.
- Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners.
- Type 25 words per minute.
- Previous CAC or similar Government contract employment experience is a plus.
- Familiarity with the military is desirable.

**Details**:

- Employee Type
Full-Time Regular
Location
Wiesbaden
Date Posted
3/21/2024

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