Guest Experience Expert

vor 3 Monaten

Munich, Deutschland Marriott International, Inc Vollzeit

**Job Number** 24038866

**Job Category** Rooms & Guest Services Operations

**Location** Munich Marriott Hotel, Berliner Strasse 93, Munich, Bavaria, Germany VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**A warm welcome**

The first impression counts - and this first impression is you. You welcome our guests most cordially and are at their disposal for all questions concerning their stay with words and deeds. You provide information about the offers in our hotel and have valuable tips about the surrounding area at the ready. They give their all to make the visit to our hotel an unforgettable experience for our guests - right up to the check-out.

To strengthen our Front Office Team, we are looking for a **Guest Experience Expert (M/F/d)** in full-time as soon as possible.

**This is what your day looks like**:

- You ensure the optimal preparation of our guests' stay, check them in and are also the most important contact person afterwards.
- In coordination with housekeeping, you will ensure that the rooms are ready on time.
- If something is not quite right, you will take care of it and pass on the challenge to the right place
- You respond to all questions, messages, calls or concerns of our international guests, also in chat via "Mobile Guest Services powered by Salesforce"
- You will work closely with all departments in the hotel to provide the best possible stay for our guests

**What we want from you**:

- Completed vocational training or studies in the hotel industry
- First work experience in the field of reception is an advantage
- Passion as a host and pleasure in dealing with our international guests
- Distinct team spirit
- Absolute reliability and sense of responsibility
- Flexibility, solution-oriented action and multitasking skills
- MS Office knowledge, as well as knowledge of the hotel program Opera is an advantage
- Good knowledge of German and English

**What would you do with €250?**

Our benefits are designed to help you get the most out of every day. That is why you get to choose an additional individual benefit based on your needs.
From fuel vouchers, a higher travel allowance, additional insurance to extra vacation days, there is plenty to choose from. *

**Would you like a little more?**
- Permanent and secure employment contract
- An open and diverse working environment with flat hierarchies and plenty of room to contribute your own ideas and initiatives
- Structured induction within the department
- Continuous development opportunities including regular feedback meetings and training sessions
- Positive team spirit with joint events
- "TakeCare" program with many offers around the topic of health and mental wellbeing
- Travel allowance for public transport or discounted parking space
- Free cleaning of work clothes
- Worldwide discounts at all 8000+ Marriott International hotels, plus 20% off at our restaurants, bars and on spa offerings
- Additional discounts when visiting our own restaurants & bars, as well as our Munich Marriott hotels

**Do you feel like embarking on your career journey with Marriott?**
In our team you have many opportunities to contribute your talent.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in

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