Client Relations Advisor

vor 7 Monaten

Munich, Deutschland CoStar Group Vollzeit

**CLIENT RELATIONS ADVISOR - STR - MUNICH OR LONDON**

**OVERVIEW**

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

STR is the global leader in hospitality data benchmarking, analytics and marketplace insights for the global hospitality industry. STR delivers data that is confidential, accurate and actionable to empower our clients to strategize and compete in their markets.

Learn more about STR

**ROLE DESCRIPTION**

The **Client Relations Advisor** is responsible for creating a positive experience for clients while supporting the Sales Organization from an operational standpoint. This is achieved by ensuring clients are properly setup post sale and providing mid contract support and account analysis. The Client Relations Advisor will work closely with Regional Sales Managers, Client Product Support, and other Sales team members to ensure client and internal needs are met, identifying areas for process and support improvements along the way. The Client Relations Advisor will be an important conduit between Sales and clients, excellent communication and organizational skills will be vital to success.

**RESPONSIBILITIES**
- Facilitate transition of client’s main point of contact from Sales Executive to Client Relations Advisor; becoming go-to resource once sale has closed
- Analyze data to understand potentially complex issues and communicate with other internal teams and clients directly to resolve
- Cross-train with existing senior members of the client support team
- Maintain regular communication with clients to validate portfolio, data deliverables and overall usage
- Work closely with business teams (Sales, Client Product Support, Data Operations, Finance, and others as needed) for a seamless transition for our new clients through the onboarding process and continued participation
- Build relationships with clients within assigned regions, addressing needs and concerns in timely manner
- Assist Regional Sales Manager and Sales Organization in analyzing, improving, and documenting processes
- Maintain appropriate knowledge of CoStar & STR products and services to resolve client questions or concerns in a timely manner
- Seek to understand the issue a client is experiencing, communicate a willingness to help, and provide a comprehensive solution
- Support customers within multiple asset classes: hospitality, industry partners, tourism bureaus, and others as needed
- Become a Subject Matter Expert on CoStar’s & STR’s products and services in order to educate clients on what is available to best fit their needs
- Create and maintain accurate records regarding customer interactions
- Provide training to CoStar & STR customers, which may include: product overviews, methodology reviews, and website usage
- Keep managers informed of client feedback received and how to best action for better future outcomes
- Support the migration of clients to the new Benchmarking product as needed

**QUALIFICATIONS**
- Bachelor’s degree or equivalent experience
- Experience in a customer facing role.
- Spanish language skills
- Prior experience working at a hotel property or in a hotel corporate environment
- Experience working with a CRM system, with case management systems
- Ability to work in multiple systems simultaneously
- Ability to multi-task in a fast-paced environment while prioritizing your workload
- Ability to manage and hit deadlines
- Ability to work well independently, while also contributing to a larger team as needed
- Excellent communication skills, both written and verbal with a willingness to go above and beyond to solve problems
- Ability to develop innovative solutions to client questions and concerns
- Ability to adapt to change in a high growth company
- Ability to quickly adopt change and remain flexible to learning new things
- Ability to analyze data and understand issues and discrepancies

**WHAT’S IN IT FOR YOU**:
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that

  • Client Advisor

    vor 7 Monaten

    Munich, Deutschland Sidler - SA Vollzeit

    On behalf of our customer, an esteemed LUXURY brand, we are recruiting the following profile in Munich: **CLIENT ADVISOR/ LUXURY BRAND / MUNICH** Duties and responsibilities: - Responsible for the sales process following the Company standards - Provides and maintains a high level of customer service - Manages commercial relations with clients in order to...

  • Client Advisor

    vor 6 Monaten

    Munich, Deutschland 360 Talent London Vollzeit

    **_CLIENT ADVISOR _** **Munich - Germany** **About**: - Italian Luxury Fashion house, active in the creation, production and sale of shoes, leather goods, apparel, silk products and other accessories, along with women's and men's fragrances. - The brand distinguishes for its uniqueness and exclusivity of their creations, along with the perfect blend of...

  • Client Advisor Teilzeit

    vor 6 Monaten

    Munich, Deutschland MONCLER Vollzeit

    Zur Unterstützung unseres Teams im **Oberpollinger München** sucht **MONCLER** zum nächstmöglichen Zeitpunkt einen **Client Advisor in Teilzeit**. Der Client Advisor, mit einer makellosen Präsentation sowie einer natürlichen Eleganz überzeugend, nimmt jeden einzelnen Kunden mit auf eine Reise durch unsere Firmenwerte und unser kulturelles Erbe;...

  • Client Advisor

    vor 7 Monaten

    Munich, Deutschland Burberry Vollzeit

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Client Advisor

    vor 6 Monaten

    Munich, Deutschland Grafton Recruitment Vollzeit

    **Für ein italienisches Luxus Brand suchen wir einen Client Advisor (gn) in München in Vollzeit.** **Deine Aufgaben als Client Advisor** - Leidenschaftlicher Verkauf der Kollektionen, speziell der Luxus Ready-to-wear - Zusammenarbeit mit dem Store Manager, dem Assistant Store Manager und dem Supervisor bei alltäglichen Entscheidungen - Kassen - und...

  • Client Advisor

    vor 7 Monaten

    Munich, Deutschland Burberry Vollzeit

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...

  • Client Advisor

    vor 7 Monaten

    Munich, Deutschland Grafton Recruitment Vollzeit

    **Für die Neueröffnung eines luxuriösen Herrenausstatters suchen wir für den Standort MÜNCHEN AIRPORT einen Client Advisor (gn) in Vollzeit.** **Freue Dich auf folgendes** - Eine direkte Anstellung bei einem exklusiven Herrenausstatter - Ein inspirierendes und stilvolles Arbeitsumfeld in München Airport - Exzellente Möglichkeiten zur beruflichen wie...

  • Client Advisor

    vor 6 Monaten

    Munich, Deutschland Grafton Recruitment Vollzeit

    **Für ein sehr bekanntes Luxury Brand - berühmt für leather-goods/ ready-to-wear und accessoires, suchen wir für den Standort München Maximilianstraße einen Client Advisor (gn) in Vollzeit** **Ihre Aufgaben als Client Advisor** - Sie verkaufen mit Leidenschaft ein anspruchsvolles Sortiment an smalll-leather-goods/ ready-to-wear und accessoires - In...

  • Client Advisor

    vor 6 Monaten

    Munich, Deutschland Maison Valentino Vollzeit

    **Location**: Munich ID: 8729 A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino...

  • Associate - Client Solutions/investor Relations

    vor 7 Monaten

    Munich, Deutschland Lenwood Capital GmbH Vollzeit

    **ASSOCIATE - CLIENT SOLUTIONS/INVESTOR RELATIONS (M/W/D)**: Für unser **Team in München** suchen wir ab sofort einen **Associate **(m/w/d) für den Bereich **Client Solutions/Investors Relations**. **Ihre Aufgaben**: - Key Account Management von nationalen und internationalen Kunden (wie z.B. Versicherungen und Pensionskassen) - Weiterentwicklung und...

  • Senior Client Advisor

    vor 6 Monaten

    Munich, Deutschland Officine Panerai Vollzeit

    Reference Code: 99794**Senior Client Advisor / Senior Verkaufsberater (M/F/d)**: - München, BY, DE- PermanentFounded in 1860 in Florence as a workshop, shop and subsequently school of watch-making, Panerai is renowned for producing high-precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these...

  • Client Care Advisor

    vor 7 Monaten

    Munich, Deutschland Tiffany & Co. Vollzeit

    Seit über 180 Jahren steht Tiffany & Co. für Schönheit, Romantik, zeitlose Eleganz und die legendäre Blue Box. Tiffany schuf ein Vermächtnis an atemberaubenden Schmuck-Kollektionen und romantischer Ideale. Tiffanys großes Erbe an gefeierten Künstlern, historischen Meilensteinen und atemberaubenden Schmuckstücken bilden das Fundament, auf welchem...

  • Client Advisor Munich Store

    vor 7 Monaten

    Munich, Deutschland Margiela Vollzeit

    **Client Advisor Munich Store**: Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line...

  • Client Advisor, Munich

    vor 7 Monaten

    Munich, Deutschland Maison Valentino Vollzeit

    **Location**: Munich, DE ID: 7675 WHY WORK FOR VALENTINO Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe...

  • Client Advisor

    vor 6 Monaten

    Munich, Deutschland LUXETALENT Vollzeit

    Wir von Luxe Talent, einer internationalen Personal - und Ausbildungsberatung, die sich auf Mode, Luxus, Einzelhandel und FMCG spezialisiert hat, suchen für eine Beauty Luxury Marke einen Client Advisor (m/w/d) in München, Neueröffnung. In unserer Personal - und Ausbildungsberatung arbeiten wir mit verschiedenen Firmen im Luxus-, Premium - und...

  • Client Advisor München

    vor 6 Monaten

    Munich, Deutschland Diesel Vollzeit

    **Client Advisor München**: **Join the Braves!** Bei DIESEL als **Verkäufer (m/w/d) in Vollzeit **bieten wir Dir die Möglichkeit Dich individuell in unserem globalen Unternehmen zu engagieren. Wir bekleiden Dich von Kopf bis Fuß in DIESEL und übertragen Dir die Mission, die Welt verrückt nach DIESEL zu machen. In unseren globalen Retail Contests geben...

  • Client Advisor

    vor 6 Monaten

    Munich, Deutschland LUXETALENT Vollzeit

    Luxe Talent, eine internationale Personal - und Ausbildungsberatung, die sich auf Stellenangebote für Führungskräfte und dem mittleren Management in den Bereichen Mode, Luxus, Einzelhandel, Lebensmittel und Getränke, Gastgewerbe und FMCG spezialisiert hat, sucht für eine **Luxusmarke** einen **Client Advisor** (m/w/d) in **München**. In unserer...

  • Client Advisor

    vor 6 Monaten

    Munich, Deutschland LUXETALENT Vollzeit

    Luxe Talent, eine internationale Personal - und Ausbildungsberatung, die sich auf Stellenangebote für Führungskräfte und dem mittleren Management in den Bereichen Mode, Luxus, Einzelhandel, Lebensmittel und Getränke, Gastgewerbe und FMCG spezialisiert hat, sucht für eine **Luxus Modemarke** einen **Client Advisor** (m/w/d) in **München**. In unserer...

  • Client Advisor

    vor 7 Monaten

    Munich, Deutschland LUXETALENT Vollzeit

    Luxe Talent, eine internationale Personal - und Ausbildungsberatung, die sich auf Stellenangebote für Führungskräfte und dem mittleren Management in den Bereichen Mode, Luxus, Einzelhandel, Lebensmittel und Getränke, Gastgewerbe und FMCG spezialisiert hat, sucht für eine **Luxus Modemarke** einen **Client Advisor** (m/w/d) in **München**. In unserer...

  • Intern Personal Shopping and Client Relations

    vor 6 Monaten

    Munich, Deutschland mytheresa.com Vollzeit

    Munich - Clienteling & Customer Care - Intern **Intern Personal Shopping and Client Relations (f/m/d)**: To support our Personal Shopping team we are searching for a Intern Personal Shopping and Client Relations (f/m/d) to be based in our Munich office. **WHAT YOU WILL DO**: - Supporting the Personal Shopper´s on daily business ( stock requests, edits,...