Chief of Staff to The Cro

vor 4 Wochen

Berlin, Deutschland Parloa Vollzeit

**YOUR MISSION**:
As Chief of Staff (f/m/d)*, you will act as the key liaison between senior leadership and the management team, ensuring alignment and execution of strategic objectives. You will be responsible for translating high-level goals into actionable projects, driving process optimization, and ensuring measurable results across the organization.

You will work closely with Joachim and the leadership team to drive the company's operational strategy.

**IN THIS ROLE YOU WILL**:

- Bridge the gap between Joachim and the management team, aligning strategic priorities with day-to-day execution.
- Lead cross-functional projects, ensuring they are set up and executed hands-on.
- Transform processes from vertical silos to customer-centric, horizontal workflows across teams.
- Work on building and implementing dashboards, KPIs, and other tools to measure and optimize commercial processes.
- Collaborate with leaders to improve the efficiency of teams along the entire customer journey.
- Drive organizational change with a focus on execution and pragmatic solutions.
- Optimize operational processes, ensuring the organization can scale effectively in line with business priorities.

**WHAT YOU BRING TO THE TABLE**:

- 5+ years of experience in a fast-paced, scale-up environment (ideally in operational roles or consulting with implementation experience).
- Experience in driving organizational change and process optimization, especially in customer-centric teams.
- Strong hands-on project management skills, with a focus on measurable outcomes.
- Empathy and excellent communication skills, able to align diverse stakeholders and lead change.
- Fluent in English (German is a plus, but not required).

**NICE TO HAVE**:

- Background in consulting with operational experience in high-growth companies.
- Experience working in DACH region with a focus on organizational transformation and process improvement.

***WHAT'S IN IT FOR YOU?**:

- Be part of a dynamic, driven team of over 20 nationalities with flat hierarchies and a collaborative company culture.
- Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
- Attractive compensation package with equity options.
- Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
- Flexible working hours, 28 vacation days, and workation opportunities.
- Regular team events, game nights, and other social activities.
- A beautiful office with flair in the heart of Berlin or Munich with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals, and drinks.
- Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

**Your recruiting process at Parloa**:
Recruiter video call Meet your manager Challenge Task Expert interview(s) Meeting the team Founder interview

***:
**Why Parloa?**:
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa's voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.

When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that's revolutionizing an entire industry. We're passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we're expanding globally and looking for talented individuals to join us on this exciting journey.

Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
- **We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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