Service Design Specialist
vor 5 Monaten
Vous souhaitez donner du sens à votre métier ?
Vous voulez contribuer à l'amélioration de nos soins de santé ?
Alors rejoignez notre équipe
For the international launch of our strategic Electronic Medical Record ORBIS (U) we are looking for you, in one of our Dedalus locations in Germany or Germany-wide in home office as a
Service Design Specialist (M/F/d)
Your responsibilities:
- Guide the regions in the design and optimization of the service organizations to accommodate the introduction of ORBIS- Act as a service representative in the R&D release documentation/processes- Act as a service representative in the pre-assesment/Launch process when launching ORBIS in a new country- Create/gather and maintain the required service transfer documents like default statement of work, service plan default project plan- Introduce, review and optimize the required service processes to support the move of our products to cloud- Define, document the support model for ORBIS- Act as a BU stakeholder in the international service management virtual community and project management virtual community
You bring along:
- Over 5 years’ experience as an engineer or consultant supporting clients in a high tech or software environment (ideally within Healthcare IT)- Languages: Fluent in German and English. Knowledge in French would be a plus- Ability to work independently with limited supervision- Self-motivated with history of remote work- You have excellent verbal, written, and presentation skills- Strong analytical and leadership skills- Your are accountable and take ownership for tasks/issues escalated to the team and act as a facilitator when required- Commitment to teamwork and ability to foster productive working relations with internal and external groups- Certified ITIL 4 or PMP/Prince 2 is a plus
What we offer:
- Permanent employment contract with attractive salary for a long-term perspective- Flexible working hours and working time models - for a good work-life-balance- Home office incl. TicketPlusCity card from Edenred- Flexitime model (location Trier)- Innovative workplace with the opportunity to shape the work environment independently and to continuously develop your skills- Targeted advancement through training and specialist further education- Up-to-date company cell phone with dual-sim (Android or iOS) also for private use- Free parking spaces- Free drinks and weekly fruit basket- Company pension plan and working time accounts- Group accident insurance (also valid for accidents during free time)- Foreign health insurance for business trips- Regular activities and social events in the team, at the site and in the organization
Be part of our innovative power and shape the future with us
teamdedalus #together4success #dedalusgroup
Severely disabled applicants will be given special consideration if they are equally qualified.
Dedalus HealthCare GmbH
Human Resources
Monaiser Straße 11a
54294 Trier
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