Operational Excellence Lead

vor 5 Monaten

Berlin, Deutschland FoodLabs & Atlantic Labs Vollzeit

This is a Foodlabs portfolio venture. Find out more about us and other opportunities in the portfolio _here_._

**About the venture**

We’re on a mission to make the speciality coffee experience more affordable, digital, and convenient. In a world where services continue to move into the virtual world, LAP (Life Among People) is bringing back the human touch paired with the personalisation and convenience that modern consumers have gotten used to with digital business.

Centered around emotion - the smell of a morning coffee, the warmth of a coffee cup, the social interaction and conversations shared over a coffee, the smile of the barista we’re making high-quality coffee radically more accessible.

We're a small but mighty team serving coffees out of our stores in Berlin. We're looking for an Operational Excellence Lead to join our team to ensure flawless execution across all our current and future locations. You will implement scalable best practices and develop a culture of continuous improvement across all LAP locations.

**About the role**

As the Operational Excellence Lead you’re responsible to bring operational excellence to all our cafés:

- ** Continuous Improvement**:design and live a culture of continuous improvement in all LAP stores.
- ** Process Implementation**: implement lean operational processes across multiple sites to simplify operations, improve quality, consistency, and taste while reducing waste, costs and waiting times.
- **Data Driven Decisions**: gather data to generate actionable insights into the operations to drive change and improvement across all LAP locations.
- **Barista Utilization**: identify levers to improve barista workflow and increase barista utilization.
- **Customer Service**: work closely with coffee and branding teams to guarantee best in class customer service and experience in store.
- **Compliance**: ensure all food safety and compliance standards are met and exceeded.

**Why Join**
- ** Ambitious team**: Work closely with our Founders and Head Barista to learn to the trade from the best and build something ambitious.
- **
Fun and passion**: Become part of our curious and diverse team cherishing our joint love for good food, regular team events, and coffee culture.
- **
Exciting industry**:Be at the forefront to revolutionize the coffee industry and make speciality coffee affordable and accessible
- ** Backing of leading investors**: Join a promising startup early on while relying on the backing of top investors.

**About you**
- ** Industry Experience**: Multiple years of professional experience in the F&B industry. Startup experience is a major plus.
- **Multi site experience**:You are familiar with implementing operational excellence across multiple sites.
- **Lean Operations Experience**: you’re familiar with lean operations and continuous improvement. Kaizen and Six Sigma is a plus.
- **Communication**:Excellent communication and interpersonal skills. You are energized by working with people.
- **Speed is your nature**:Ability to work in a fast-paced, dynamic and busy environment. You are reliable, committed and independent.
- Full fluency in English is mandatory. German is a strong plus.

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