Medical Support Specialist

vor 2 Wochen

Berlin, Deutschland Careers at Eucalyptus Vollzeit

**Eucalyptus **(or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high-touch, high-quality care to millions of patients. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions.

We're well funded, having raised over $100M with our Series C round led by Aussie and US venture capital funds who were early backers of Airbnb, Canva, Uber, and Spotify.

Our core belief is that the future of primary care is patients having higher touch, higher quality healthcare that allows them to make better health decisions and stay healthier for longer. We think the primary care experience can evolve from a shallow triage layer on the health care system into a personalised and engaging patient experience. Eucalyptus is building the technology and the brands to power this future.

The Medical Support Specialist (pharmacist/registered nurse) will be joining the third arm of our health care team, and be a critical part of Eucalyptus' next stage of growth. You will be contributing to a team of health professionals capable of redefining how digital healthcare is delivered.

Your objective is to increase opportunities for patient engagement to provide a safer and more personalised healthcare experience. The role has both reactive and proactive elements - you will be triaging and responding to medical enquiries, managing medication side effects, providing reassurance and support and following up with patients on their treatment journey. You'll also be expected to contribute to building systems that get better over time; to buy into our ambition to drive a future for healthcare that is more convenient, personalised and comprehensive; and contribute a culture focused on delivering safe and useful patient health experiences.

Not only does this role give an outstanding medical professional the opportunity to step away from the shackles of hospital bureaucracy into an organisation with maximum autonomy, there are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale, to put your mark on an organisation that is changing the health landscape.

**The core responsibilities of this role include**:

- Bi-lingual German and English speaker
- Triaging medical enquiries efficiently to ensure excellent patient safety and care is received;
- Responding to medical incidents;
- Assisting in the creation of medical knowledge centres that empowers our Patient Support team to provide deeper and more personalised patient experiences;
- Proactively engaging with patients throughout their treatment journey;
- Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time;
- Being a critical point of contact for our Eucalyptus partnered doctors

**Experience required**:

- **Qualified health professional -** you are a qualified nurse or pharmacist with 3+ years experience, current registration a must
- **Experienced decision maker -** you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
- **Cool head -** you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head
- **Trust -** patients trust you implicitly because of your experience, your confidence and your manner
- **Clear communicator -** communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
- **Heart -** Patients love their interactions with you, feel safe and supported in your care and keep coming back

**Bonus points for**
- Telehealth or medicines line experience
- Triaging in a clinical setting

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