Information Technology Specialist

**Duties**:

- Serves as the Area Processing Center (APC) or Local Processing Center (LPC) systems technician and advisor on matters pertaining to data processing networking and communications initiatives and all associated technical issues.
- Systems and Server Operation: Provides technical support for the day-to-day operations of the local APC or LPC servers and all related computer systems and hardware.
- Planning and Systems Configuration: Performs systems and server administration functions.
- Defines and establishes general network and communications planning objectives and assists in defining overall basic and contingent automation communication needs for the supported community.
- Evaluates new or changed software to determine how it would support current and planned networking and communications systems and projects, considering problems of compatibility, processing ease and speed, known technological trends and developments.

**Requirements**:
**Conditions of Employment**:

- Three year trial/probationary period may be required.
- Must be able to obtain and maintain a TOP SECRET security clearance eligibility with access to Sensitive Compartmented Information (SCI).
- The IT classification for this position is IT 2. Position is designated as Special Sensitive.
- Must successfully pass urinalysis screening for illegal drug use prior to appointment and periodically thereafter to AR 600-85, Alcohol and Drug Abuse Prevention and Control Program.
- Must be able to obtain and maintain a USAREUR Driver's license.
- TDY 10%. This position may require the employee to occasionally travel from the normal duty location.
- The incumbent may be on an "on-call" status.
- Current DoD Employees: If a current permanent CES employee, you shall be granted administrative return rights. If not a current permanent CES employee, you may be granted administrative return rights if agreed to by your CONUS organization.
- In accordance with DoD CES Personnel System Implementation Guidance for Overseas Rotations and Administrative Return Rights, employees must be able to satisfy the rotation requirement and tour limitations in DoD Instruction 1400.25 Volume 1230.

**Qualifications**:
**Who May Apply**:
**This position is in the Professional Work Category at the Full Performance Level within the CES Occupational Structure.**

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined:
(1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.

(2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.

(3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information.

(4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anti