Senior Guest Service Representative
vor 1 Woche
**Duties**:
Performs as a Senior Guest Services Representative in support of the front desk/office operations for Lodging. Responsible for
relaying work instructions from supervisor; provides on the job training for new employees; observes work in progress of new team
members. Shares learned best practices of front desk operations. Assists in correcting clerical and system errors. Exhibits work
standards while following operational procedures and policies. Ensures adherence of established quality and safety standards.
Balances workload of team members during shift ensuring efficient output of work. May be asked to provide input to supervisor on
employee's performance of assigned work and/or identify training needs. Maintains log of incidents and reports. Reports all violations
of safety to immediate supervisor.
quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change,
and presents departing guests' checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Updates automated data base on occupancy and checkouts. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found
program. Performs other related duties as assigned.
**Requirements**:
**Conditions of Employment**:
- This position requires the incumbent to complete a background investigation with favorable results.
- Incumbent must be physically in Germany before a firM/Final job offer can be received.
- This position may require the incumbent to work nights, weekends, and holidays.
- Must meet state and legal age requirement for sale of alcoholic beverages.
**Qualifications**:
The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Germany. US Resident Aliens must possess a valid, Permanent Resident Card (Green Card), a social security number, and be a citizen of a NATO country. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. Must be able to provide documentation proving legal residence status overseas.
- Business Based Action
- Family Member Preference
- Military Spouse Preference
- Outside Applicant Veteran
- Spouse/Widow/Parent of Veteran
- Transition Hiring Preference
**Qualifying Experience**:
Applicant must have experience with utilizing automated systems and computer software (i.e., hotel property management system or equivalent); providing verbal and written communication tactfully when attending to the needs of guests and enforcing various policies, requirements and
rules of the facility; performing front desk duties (i.e., reservation requests; assigning rooms; customer checkout procedures; running
cashier reports, etc.). Previous experience leading the work of others is highly desirable.
**Education**:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.
**FOREIGN EDUCATION**:Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
**Additional information**:
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
- Probationary period may be required.
- Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.
- Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
- LQA is not authorized.
- Post Allowance is authorized for Regular Full Time employment category.
- This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- Benefits
Review our benefits
**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.
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