Senior Technical Writer

vor 2 Monaten


Munich, Deutschland commercetools Vollzeit

commercetools - we are:

- **The competitive sort**: We didn't become the fastest growing, highest ever valued SaaS software company in digital commerce with nearly 100% year-over-year growth by sitting on the sidelines.
- **Inspired**: Continually exploring what's possible — the innovators of headless commerce, the visionaries behind MACH — our patented tech has radically disrupted the world of enterprise ecommerce software - and we are just getting started.
- **Valued**: Smart, strong, passionate individuals hailing from over 50 countries across the globe, speaking over 43 languages, and collectively embracing diversity, encouraging inclusion, and fostering a culture of caring.
- **Driven**: We push the limits, technology, and ourselves to retain the trust of some of the world's leading and fastest growing brands every single day.

**The Opportunity**:
We are looking to hire an experienced Technical Writer with strong technical proficiencies and a genuine interest in SaaS, APIs, and writing to join our growing team.

We are proud of our product and its documentation. We have created a modern commerce platform from scratch with amazing capabilities: A cloud-based API as a service, enabling any imaginable user experience. Our platform is used by global clients that operate a complex technical architecture with high degrees of customization and optimization. Our dedicated team makes our technology easy to understand: we create tailored reference documentation, tutorials, and articles enabling our customers to build fast and robust solutions.

**Your Mission**:

- Conceptualize, structure, and create the documentation of our product
- Continuously expand and improve the documentation in sync with our continuously deployed and improved product releases
- Collaborate with other teams and departments across the organization to craft new and improved content driven by user needs and real-world use cases
- Work with streamlined feature development teams of Product Managers, Front
- and Backend Engineers, and Designers to contribute to all aspects of a feature's written artifacts, from UI text to user guides, to API reference documentation
- Support and enable product teams to provide good initial product documentation for new functionality
- Create consistent example usage scenarios that ease the initial understanding of the functionality and its underlying concepts - based on these, crafting tutorials and other step-by-step material
- Mentor and train junior Technical Writers

**What you need to succeed**:

- Previous experience working with a modern documentation technology stack (Markdown, static site generators, Git, and a docs-as-code approach)
- Familiarity with or previous experience with API documentation, preferably working in an Agile, Continuous Delivery development environment
- You are able to form complex technical concepts into clear and concise natural language
- Attention to detail and precision
- You are highly organized and able to triage and prioritize numerous issues and projects
- Proactive and social in reaching out to colleagues across the company, both in person and remotely
- Own vision and creativity in selecting the right medium and form to convey the information most effectively
- You have successfully mentored/trained junior Software Engineers or Technical Writers
- Excellent English, both written and verbal

**Tech at commercetools**:

- We Are Open Source And Innovative By Design_

We make _rapid progress_ by being _early adopters_ of React, Scala, and GraphQL
- ️ We _


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