Kering Eyewear Sales Support Specialist

vor 1 Woche

Munich, Deutschland Groupe Kering Vollzeit

Summary

Kering Eyewear is the world leader in Luxury and high-end Eyewear (frames & sunglasses), developing a unique ‘ensemble’ of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.

Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.

**Job Description**:

- Your opportunity_

You will support the Sales Support Team in our Munich office in:

- Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion
- Working closely with the sales team to support them in daily activities and deliver excellent customer service
- Ensuring compliance with sales business policies
- Managing collections and customer appointments in our showroom in the Munich office
- Collaborating with customer service and logistics teams located at our headquarters in Padova, Italy
- How you will contribute_
- Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
- Managing order flow from order entry to order delivery in compliance with agreed trade terms
- Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
- Managing backorders ensuring a clean customer portfolio
- Showing active participation in both organisational preparation and execution by supporting Sales events such as Buying Days and Roadshows Collection presentations Showroom appointments
- Issuing sales/customer-related reporting to the benefit of both sales team and customer
- Implementing and enhancing customer service-related procedures, processes and systems
- Participating to ad hoc sales-related activities and/or projects
- Support the day-to-day activities
- Who you are_
- A university graduate with a bachelor’s degree in Foreign languages, Marketing, Business Administration or Fashion/Retail Management with excellent results
- Proven experience (+2 years) in a B2B or B2C customer-service role or in a customer-facing environment and a customer-oriented approach
- Excellent communication skills in German & English (minimum B2 level German needed). French language skills will be considered as a plus
- Sales experience within a controlled environment considered a plus
- Experience with SAP/ERP implementation considered a plus
- Good business knowledge of order-to-cash flows, sales principles and methods
- Proficient in Microsoft Office programs, mainly Outlook, Excel and PowerPoint
- A reliable team member
- Structured and proactive way of working
- A problem-solver with a “hands-on” approach to work
- Focus on results
- Motivated, curious, creative and open to new challenges
- Why work with us?_

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Job Type

Regular

Start Date

2024-03-01

Schedule

Full time

Organization

KERING EYEWEAR DACH GMBH

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