Product Specialist

vor 3 Wochen


Munich, Deutschland Agfa Vollzeit

**Product Specialist (m/w/d) - Global Support Network**:
**JOB DUTIES & ACCOUNTABILITIES**
- Analyse issues, define necessary actions depending on severity and urgency
- Drive R&D and other departments for solution
- Set and follow up priorities and report them in PQT (Project Quality Teams)
- Follow up additional information for the resolution (if applicable)
- Document solution and resolution steps in knowledge database
- Maintain and follow up all escalated issues (Complaints, Problem Records)
- Develop training sessions if applicable
- Conduct training sessions (for T1 and field)
- Work in a team with Support colleagues from other locations and R&D
- Contribute to special projects as agreed with manager

**JOB QUALIFICATIONS**

EDUCATION
- Minimum Bachelor degree in a technical direction
- Advanced level in written and spoken English.
- German is an advantage

EXPERIENCE
- More than 5 year experience in Service and support environment

Experience in X-ray workflow is an advantage

SPECIFIC SKILLS
- Strong technical experience and able to work with an international team in a virtual environment (in respective areas e.g. DR, CR, RIS, PACS,...)
- Analytic and solution driven
- Very good communication and customer skills
- Team player
- Willing for international travel, 24 hours and 7 day working environment (depends from location)


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