Head of People Experience
vor 2 Monaten
At Moss, we help companies master their finances. We’re a place where aspiring, adaptable quick-thinkers thrive, and we’re looking for the next “Mosser” to join us. Voted one of LinkedIn's top 10 start-ups\*, we’re set to become the next Fintech unicorn.The People Team works closely with business leaders in devising strategies for how we attract, hire, engage and develop our talent. Cutting across all these strategies is our commitment to the “people experience”. The People Experience team is responsible for creating a great experience across the employee lifecycle, from the moment new colleagues join Moss, all the way through their careers.
As such, we are looking for a Head of People Experience (M/F/d) to join our People Team of innovative thinkers and build Europe’s next FinTech unicorn.
**Responsibilities**:
Here’s what you’ll be responsible for, day to day
- Stakeholder management
- Developing strong relationships with department heads to understand their needs and pain points with regards to HR operations.
- Collecting and analysing feedback from employees to learn of their experience and sentiment towards Moss.
- Guiding and coaching business leaders in delivering a first-class employee experience.
- Operational excellence
- Designing and implementing global, scalable processes and other initiatives that will improve the employee lifecycle - qualitatively and quantitatively.
- Ensuring processes are compliant and adhere to local employment laws and best practices, across each market.
- Owning people data and reporting, drawing insights to drive decision making.
- Knowledge management
- Overseeing the accurate and secure storage of all employee data, ensuring compliance with relevant data laws.
- Overseeing creation and storage of all employment-related templates, contracts, Employer of Records etc.
- Ensuring processes and information is readily available to all employees and managers via Moss’ internal knowledge base (Confluence).
- Team management and support
- Leading, coaching and guiding our People Experience Specialists in their day to day work, in particular acting as an escalation point on sensitive employee matters.
- Supporting the rest of the People Team in the design and implementation of people initiatives where appropriate.
About you
We think you’ll need the following experience and qualifications to succeed in the role:
- 5+ years of experience in People Experience/HR Operations, preferably in a fast-paced environment
- Minimum 1 year of experience managing a People Experience or HR operations team.
- Fluent written and spoken English and German skills
- Very strong knowledge of German labour law
- Exposure to working in an international environment and comfortable navigating HR operations in multiple markets (preferred).
In addition, here are the skills and attributes we are looking for:
- Sound judgement - you ask questions, use data, and rely on your past experiences in order to quickly but calmly diagnose problems, gain insights, and determine the right course of action.
- Emotionally intelligent leader - you are able to observe, assess and manage the emotions, needs, motivations and skills of yourself and others, and you harness this to build strong relationships and influence people to a common goal.
- Strategic - you keep abreast of trends within your field and sector, and you always have your eye on the ‘’big picture’’, such that you’re able to devise plans and processes that are always aligned to the company’s stage, vision, and objectives.
- Methodical and organised - you design systems and frameworks that ensure you and your teams adopt a structured way of working and interacting both internally and externally.
- Resilient - you are calm under pressure, unfazed when faced with competing priorities, and bounce back quickly and independently from challenges
**Offer**:
We believe the greatest benefit we can offer you is the opportunity to develop your skills and progress your career - we are committed to helping you on that journey. Here's what else you can expect:
- A competitive compensation package
- 600 EUR annual professional development budget plus additional employee benefits
- Unlimited access to our mental health and wellbeing offering, including 1-on-1 coaching sessions
- A great office culture in the heart of vibrant Berlin
- Regular team and company offsites with plenty of other opportunities to socialise
About Moss
One of LinkedIn’s top 10 Startups\*, Moss is a SaaS scaleup business and awarded FinTech of the year\*\*. In less than three years we have built a passionate team of over 400 people, and we are just getting started on our mission to elevate the Finance backbone of the SME economy We are building the complete spend stack: enabling decentralised spending for employees, transforming the day-to-day for whole finance teams and empowering finance leaders - to make Finance a critical competitive advantage for SM
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