Intern (F/m/x) Customer Success Management

Vor 2 Tagen

Bonn, Deutschland Scanbot SDK GmbH Vollzeit

Hi

We are the Scanbot / doo GmbH We were founded in 2011 and are a German software company with offices in Bonn and San Francisco. Scanbot enables the scanning and extraction of data in mobile apps from a wide range of industries. The Scanbot Software Development Kit (SDK) uses highly sophisticated algorithms and machine learning to integrate scanning functionalities and data extraction into any app.

To expand our sales team, we are looking for an Intern (f/m/x) in Customer Success Management for a period of three to six months for our location in Bonn, Germany.

In this position, you will gain valuable practical experience in the B2B area of Customer Success Management in direct cooperation with our sales and management team and actively contribute to the development and expansion of this area and our product portfolio.

Tasks

What you will be doing
- Assist the Customer Success Managers in various interdisciplinary projects.
- Actively support customers to achieve their desired results while using our solutions.
- Help respond to customers to manage and solve outstanding questions and inquiries.
- You will actively take part in Customer Success meetings focused on customer management and aligning our customers' goals with our overall strategy to achieve mutually beneficial outcomes.
- You will be engaged in projects focussing on the complete customer journey and collaborate with departments such as Marketing, Business Development and Engineering to create further value for our customers.
- Partner with our Customer Success Managers to conduct product usage and data analysis which helps us to exceed our business goals and present them to our team and management.

**Requirements**:
What we are looking for
- You are currently studying or completing your degree (Economics, Business Administration, Management, Computer Science, Business Informatics, or similar) or have first relevant work experience and are looking for a new challenge.
- Analytical and strategic thinking is easy for you.
- You are eager to learn and motivated to contribute to the company's success. You are characterized by your positive attitude and hands-on mentality.
- You have an affinity for the IT world and would like to gain or expand initial experience in the Software as a Service (SaaS) environment.
- Fluent written and spoken English. German would be a plus.
- Initial practical experience in a dynamic environment and/or B2B business is a plus.

**Benefits**:
What you can expect from us
- Responsibility from day one.
- Potential for a student trainee or full-time position.
- Flat hierarchies and opportunities to influence the company from the beginning.
- An experienced and inspiring team dedicated to shipping improvements and features continuously.
- A multitude of opportunities for professional and personal growth.
- A “get it done” policy and fast decision-making in a motivated, diverse, and open-minded team.
- A lived mutual feedback culture.
- Be part of a company with sustained strong growth - and we are just getting started.
- State-of-the-art tools and equipment (the latest MacBooks, mobile devices, screens...).
- Beautifully renovated office with air conditioning and a huge garden.
- Easily accessible from the whole Cologne/Bonn area by train and car.
- An agile and flexible way of working.
- Sweet and healthy snacks and a large selection of drinks.
- “Come as you are” dress code.
- Lived work-life balance.
- And many other benefits.

Don’t meet every single requirement?

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