Technical Application Scientist
vor 4 Monaten
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
**Location/Division Specific Information**
The Technical Application Specialist M/F/d is part of the Life Sciences Solutions Group (LSG) which is one of six groups within Thermo Fisher Scientific and is an important contributor to the company’s total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, outstanding web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically experienced sales and support teams, LSG brings incredible core strength to the broader company.
**Discover Impactful Work**:
You will take ownership for providing pre
- and post-sales technical support of Thermo Fisher Scientific Nalgene/Nunc consumer and laboratory plastics products directly to customers and field personnel, as well as relaying feedback to the organization.
**A day in the Life**:
- Provide support on technical issues by using all available resources and collaborate with various experts within our organization to tackle issues or problems when warranted.
- Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.
- Gather commercial and technological trends and convert them into technical tips, create FAQ’s and work on troubleshooting guides.
- Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.
- Present technical updates to colleagues and contribute to our department meetings.
- Participate in additional special team or individual projects.
- Perform other related tasks as opportunities arise.
- A minimum of travel may be required for the position.
**Keys to Success**:
**Education**
- University degree in life sciences, chemistry or a similar field.
**Experience**
- Several years of laboratory experience.
- Prior experience in customer service or a customer facing role is a strong plus.
- Fluency in German and English is a requirement. Additional languages are an asset.
**Knowledge, Skills, Abilities**
- Proven ability to quickly learn large amounts of new, complex technical information.
- Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues.
- Ability to balance multiple tasks while ensuring timely and accurate completion.
- Problem-solving abilities and a natural curiosity.
- A minimum two-year dedication to Technical Support is required due to the extensive up-front training needed to fully support our expansive product line.
**What we offer**:
- Employment with an innovative, future-oriented organisation
- Outstanding career and development prospects
- Company pension scheme and other fringe benefits
- Exciting company culture which stands for integrity, intensity, involvement and innovation
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.
Agency notice
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