Implementation Specialist

**Who are we?**:
**Nordhealth and Vetera**: At Nordhealth, our mission is to enhance the daily work of healthcare professionals through top-tier software solutions. As part of the Nordhealth product family, Vetera has established itself as the leading provider of veterinary practice management software in the DACH region. Our products streamline workflows in over 2,000 veterinary practices and clinics every day. Join a team that is driving digital transformation in veterinary medicine

***About the role**:
**We are here to create great healthcare products. That’s at our very core, but it’s the people who make companies great, not the other way around**. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

As an Implementation Specialist at Vetera, you play a crucial role in the success of our clients. You will manage the complete onboarding process for new clients and provide ongoing support and technical enhancements for existing clients. Your role ensures seamless integration, effective training, and continued satisfaction with our software solutions.

**Your key responsibilities include**:

- ** Project Management**: Independently plan and execute onboarding projects, define project timelines, set milestones, and ensure targets are met to guarantee a structured and efficient onboarding experience.
- ** Technical Implementation and System Integration**: Install software, prepare the system environment, and integrate technical components.
- ** Customer Training and Consulting**: Conduct comprehensive training sessions on-site and remotely, consult clients on effective software usage, guide them through the onboarding tasks, and ensure they are well-prepared for independent use of the system.
- ** Support**: Provide support immediately after go-live and continuously address any issues during the onboarding phase.
- ** Process Improvement**: Contribute to the development and implementation of best practices for the onboarding process.

**What will help you to be successful in this role?**:

- Experience in software implementation, ideally in the healthcare sector or veterinary medicine.
- Project management skills with a technical background.
- Excellent communication skills and the ability to effectively conduct training and consulting sessions.
- Proactive problem-solving skills and adaptability to changing customer needs.
- Team-oriented with a willingness to engage in cross-functional work.
- Fluent in **German** and proficient in **English**.

**What’s in it for you?**:
At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Our global healthcare domain is rapidly developing and we are seeking colleagues who enjoy working in this type of environment.

In addition, we offer:

- The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
- Competitive compensation and benefits
- Learning and professional growth opportunities
- The tools you need, and enjoy using
- Frequent company events and talented colleagues from around the world