Implementation Specialist

**Who are we?**:
**Nordhealth**’s mission is to build software that improves the daily lives of healthcare professionals. We build software that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. Our products are used daily by over 55,000 professionals in clinics and hospitals across 30+ countries. We excel with 20+ years of experience in healthcare and veterinary software.

**Vetera**, as part of the Nordhealth product family, has been established as the leading veterinary practice management software provider in the DACH region. Vetera products are currently serving more than 2,000 veterinary practices, clinics, and partners throughout Germany, Austria, and Switzerland. Our goal is to make everyday practice and clinic work efficient in times of increasing digitization, to enable veterinarians to communicate with their customers in multiple ways, and at the same time to enable optimum animal welfare.

**About the role**:
We’re now looking for an **Implementation Specialist **with experience in comprehensive onboarding of new customers, ensuring successful installation and configuration of software systems to support our growth and join our team at Vetera The Implementation Specialist enhances customer satisfaction by providing exceptional training and support while contributing to the continuous improvement of implementation best practices. Additionally, the role supports the broader organizational objectives by engaging in cross-functional tasks within sales, customer support, and product development as required.

**Your key responsibilities include**:
Project Management:

- Independently manage and execute onboarding projects for new customers.
- Define project timelines and ensure targets are met as agreed with the customer.

Technical Implementation:

- Install software and prepare system environment and master data.
- Prepare and integrate technical components.

Customer Training and Consulting:

- Conduct on-site appointments for final customer training.
- Provide comprehensive training and consulting services to ensure customers can effectively use the software. Lead the customers in onboarding tasks.

Support:

- Offer support during the initial hours after Go-Live. Provide continuous support and address any issues that arise during the onboarding phase.

Process Improvement:

- Participate in developing and implementing best practices for the onboarding process.
- Collaborate cross-functionally with Sales, Support, and Product Development teams to enhance customer service.

Creating great products is at our very core, but it’s the people who make companies great, not the other way around. We spend more time with our co-workers than anyone else in our lives. Being part of an exceptional team is not only important for your personal mindfulness but key for your professional progression.

**What will help you to be successful in this role?**:

- ** Strong project management skills** to handle multiple onboarding projects simultaneously. Minimum of 2 years in a similar role involving software implementation and customer training.
- ** Technical proficiency** in software installation and device connectivity. Strong technical understanding and ability to learn software installation and configuration. Experience with veterinary medicine software or healthcare IT systems is considered a plus.
- ** Excellent communication **skills** for effective customer training and support as well as strong organizational skills and customer-oriented mindset.

In addition, we humbly request that you are:

- A proactive problem-solver to address technical and logístical challenges.
- Adaptable to changing customer needs and technical requirements.
- Collaborative by mindset to work effectively with different teams.

Please note that this role includes occasional travel for on-site customer training and Go-Live support in the DACH region.

**What’s in it for you?**:
At Nordhealth, we do things a little bit differently. We value continuous improvement, diverse teams and autonomy which drive our collaboration. Nordhealth operates in a rapidly changing healthcare field worldwide, and we are seeking colleagues who would be eager to be part of it.

Vetera GmbH operates as a remote-first company, offering flexibility to work from home anywhere in Germany.

**In addition, we offer**:

- The chance to work in a meaningful industry and in a fast-growing, global company on a path to changing digital healthcare
- Competitive compensation and benefits
- Learning and professional growth opportunities
- Talented colleagues from around the world