Invoicing and Collections Specialist, Emea
vor 1 Tag
**About the Role**
**Location-** Berlin, Germany
**What You’ll be Doing**
- Responsible for managing subscriptions, establishing recurring and usage billing processes, initiating manual discounts and invoice adjustments, and handling billing discrepancies and disputes
- Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service
- Run daily check deposits
- Process customer credit card payments as needed
- Generate and send customer statements monthly
- Be proactive in resolving customer cases
- Reconcile receivables balance/ unpaid invoices
- Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers
- Resolve collections by examining customer payments, plans, payment history, credit line
- Support the month-end close reporting requirement related to A/R, deferred revenue and bad debt
- Learn internal processes and wokrflows to assist the Sales team with questions or concerns
- Other duties as needed
**About You**
- Proficient in Excel, as well as relevant software including NetSuite, Stripe and Salesforce
- Exceptional interpersonal skills and ability to build relationships
- Outstanding written and oral communication skills with a customer service mindset
- Able to prioritize and balance multiple tasks with excellent time management skills
- Extremely trustworthy, able to handle highly confidential information with discretion
- 3-5+ years experience in invoicing and collections, preferably with 2-3+ years of accounting/ finance-related experience with a SaaS company
- High volume invoicing and collections is a plus
- Bachelor's degree in Accounting or Finance is a plus
**About Us**
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
**What You’ll Love**
- Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
- Grow personally and professionally with one of the fastest growing companies
- Enjoy your lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Receive competitive compensation
- Collaborate with a curious, kind, international and intercultural workforce
- Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
LI-TS1
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