Card Disputes Officer

vor 3 Wochen

Eschborn, Deutschland Nets Vollzeit

Company Description
**Changing the future of payments takes great personalities**

Working for Nets, you’ll become part of an exciting growth journey. We’ve set out to make it easier and more intuitive to handle payments, because we see it as the foundation for growth and progress both in commerce and society.

You’re expected to develop your expertise and aim higher as you work in the sales team of payments. You’ll build on our proven history of developing and delivering innovative and reliable solutions and our knowledge as a Nordic leader with 50 years of experience within payment solutions through outbound calls. In our team we have great working spirit and culture - supporting one another to achieve goals and develop further.

**Job Description**:
**You’ll be powering Card Dispute team**

Nets Card Disputes is one of the leading Dispute units in Europe in handling Disputes on credit and debit cards.

Our goal is to support customers in minimizing losses in connection to third party fraud with payment cards.

As Card Dispute Officer you’ll join an open and sharing community with highly skilled colleagues. Take for example Sami who participates in cooperative meetings and projects as well as training for customers and finds himself as 5% being a basketball dad. You can come as you are and be at your best at Nets. You’ll even find the freedom to balance an exciting job with life outside of work.

Your key tasks and responsibilities are:

- Analysis and handling of disputes according to card organization and domestic rules
- Telephone contact with banks / cardholders
- Ensure that we are compliant with card organization rules and domestic rules
- Contact to internal and external customers and contact to international stakeholders

You’ll be part of Card Disputes Germany, where we have a newly established office for new customers onboarded.

**Qualifications**:
The preferred background will be:

- Experience and knowledge within international payment cards
- You master German in writing at a high level, and are conversant with English
- Good communication skills (both in speech and writing)
- Knowledge and understanding of both German and international card organization rules
- Experience within the financial sector or the card payment industry will be an advantage.
- Being conversant with Microsoft Office (Excel and Word)

Personal qualifications will be:

- You have sense for details and good analytical skills
- You are pronounced team player
- You are pronounced service-oriented and concerned with customer needs
- You have good communication skills, both in verbal and in writing
- You are able to work independently and structured
- You are positive and trustworthy

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