Product Support Service Training Specialist

vor 2 Wochen


Germering, Deutschland Thermo Fisher Scientific Vollzeit

**Job Title: Product Support Service Training Specialist (f/m/d)**
**Location: Germering**
**Job ID: 231152BR**

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

**Location/Division Specific Information**

The Thermo Fisher Scientific HPLC business has been setting decisive and innovative trends for many years in the development, manufacturing and marketing of instruments and software for High-Performance Liquid Chromatography (HPLC).
To support our HPLC Product Support Service Training Team in Germering, Germany, we are looking for a Product Support Service Training Specialist (f/m/d).

**Key Responsibilities**:

- Develop and create technical training materials with focus on HPLC products
- Plan and conduct online & presence technical trainings for our service organization and internal employees
- International Support of our service organization for resolving technical issues of our analytical instrumentation
- Responsible for cross-functional project work and -management (e.g. NPDI, PPI)
- Efficient communication of field feedback to all relevant departments in order to continuously improve our HPLC product and process quality

**Keys to Success**:
**Education**
- Masters or Bachelor’s degree in a scientific or technical field with a background in chemistry, biochemistry or related or completed scientific education with work experience in a similar activity

**Experience**
- At least 3 years’ experience in HPLC or related analytical sciences
- Substantial experiences in analytical technology, mainly HPLC, as a user, service technician or in a support
- Hands-on experience with LC/MS systems, Xcalibur and/or Chromeleon software is desirable
- Good presentation skills. Advanced experience in adult training
- Experience in project management is an advantage

**Knowledge, Skills, Abilities**
- Strong organizational skills, structured working style and attention to detail are key to success
- Affinity to technical contexts, combined with strong critical thinking, problem solving capabilities, and organizational relations
- Take ownership of tasks and drive them to completion within agreed timelines
- Good presentation skills. Advanced experience in adult training
- Very good communication skills in German and English
- Good knowledge of Microsoft Office tools - Outlook, Excel, Word, PowerPoint
- Willingness to travel (inter)nationally (up to 25%)

**What we offer**:

- Employment with an innovative, future-oriented organisation
- Outstanding career and development prospects
- Company pension scheme and other fringe benefits
- Exciting company culture which stands for integrity, intensity, involvement and innovation

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

Agency notice



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