Customer Lead Retail

vor 2 Wochen


Berlin, Deutschland TS-MMS von ITbbb.de Vollzeit

**Customer Lead Retail (m/w/d)**:
**In Short**:

- Munich, Hamburg, Berlin, Dresden, Stuttgart
- Ability to travel to clients
- Fluent in German and English both verbally and written

**General Purpose**:

- As Customer Lead Retail you are the central point of contact for one of our key clients. In your role you are responsible to build, develop, and maintain strong trusted relationships with our clients to support their digital success. You ensure customer satisfaction by anticipating the client’s needs and guiding them through the entire journey to the next level of digitalization. Specifically working in the Retail industry, you will be responsible for a client in the areas of food, fashion, cosmetics, sporting goods, furniture, and electronics. You collaborate closely with the MMS executive board and develop models for successful customer relationships in our customer success network.**Key Responsibilities**:

- Take responsibility for key clients and build up strong and trusting customer relation
- Advice clients at management level on strategy development and provide impulses for concrete digitalization opportunities
- Build up deep understanding of the client and its needs and develop the MMS product portfolio respectively
- Ensure customer’s satisfaction with our products/services and identify new business opportunities through cross-, and upselling
- Resolve client’s issues and complaints and anticipate challenges and improvement potentials
- Coordinate, connect, and support the MMS teams at the client site
- Support approaching the retail industry through own expertise and industry knowledge

**Knowledge skills & experience**:

- 3+ years experience as sales manager/key-account manager in the retail industry
- Digitalization expert in the retail industry
- Creative, energetic and convincing communicator that can demonstrate the competitive advantages stemming from digitalization
- Outstanding networking and communication skills (verbal & written)
- Excellent presentation and story-telling skills
- Team-player with positive mindset and result-orientation
- Bachelor’s degree in relevant field; Master’s degree preferred

**Benefits**:

- Motivated team of retail
- and digitalization enthusiasts
- Trust-based working hours
- Mobile working possible throughout Germany
- Extensive range of available training courses
- Business trips - Travel time is working time
- WE BRING TALENTS TOGETHER TO PLAY EXTR...
- **

ITbbb.de-FF


  • Customer Lead Retail

    vor 2 Wochen


    Berlin, Deutschland Deutsche Telekom MMS GmbH Vollzeit

    **In Short**: - Munich, Hamburg, Berlin, Dresden, Stuttgart - Ability to travel to clients - Fluent in German and English both verbally and written **General Purpose**: As Customer Lead Retail you are the central point of contact for one of our key clients. In your role you are responsible to build, develop, and maintain strong trusted relationships with...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...

  • Account Manager, Retail Media

    Gefunden in: beBee jobs DE - vor 2 Wochen


    Berlin, Berlin, Deutschland Adevinta Vollzeit

    We are looking for a professional to join our Berlin-based team as an Account Manager, Retail Media (d/f/m) with an understanding of customer journeys and loves to create strategies that enhance customer experience, achieve growth, and boost customer satisfaction. You will report directly to the Team Lead Client Relations (Retail Media). This is a hybrid...

  • Customer Success Lead

    vor 2 Wochen


    Berlin, Deutschland Cozero Vollzeit

    Join Our Mission to Fight Climate Change as our Customer Success Lead Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Lead to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product and...

  • Customer Success Lead

    vor 2 Wochen


    Berlin, Deutschland Cozero Vollzeit

    Join Our Mission to Fight Climate Change as our Customer Success Lead Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Lead to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product and...

  • Customer Success Lead

    Gefunden in: beBee jobs DE - vor 2 Wochen


    Berlin, Berlin, Deutschland Cozero Vollzeit

    Join Our Mission to Fight Climate Change as our Customer Success Lead Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Lead to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product and...

  • Customer Success Lead

    Gefunden in: Talent DE C2 - vor 2 Wochen


    Berlin, Deutschland Cozero Vollzeit

    Join Our Mission to Fight Climate Change as our Customer Success Lead Want to be part of one of Europe's fastest growing climate tech startups? We are looking for a passionate Customer Success Lead to play an elementary role in helping us transform every company into a sustainable business, with critical responsibility and influence on our product and...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    For our client, a financial service provider, we are looking for talented Customer Service Specialists (M/F/d) who display outstanding qualities. You'll provide professional and amazing customer service to its retail customers on the phone. Our client will give you fantastic training and support so that you can surprise and delight your future customers with...

  • Account Manager, Retail Media

    Gefunden in: beBee S DE - vor 2 Wochen


    Berlin, Deutschland Adevinta Vollzeit

    We are looking for a professional to join our Berlin-based team as an Account Manager, Retail Media (d/f/m) with an understanding of customer journeys and loves to create strategies that enhance customer experience, achieve growth, and boost customer satisfaction. You will report directly to the Team Lead Client Relations (Retail Media). This is a hybrid...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Are you passionate about providing amazing customer service? Do you want to be a Customer Service Specialist in your field? Do you want to be part of the French Banking Revolution and help them give amazing service to their French customers? Then read on! For our client we are looking for Customer Service Specialists (M/F/d) who display outstanding...

  • Customer Service – Coaching Lead

    Gefunden in: beBee jobs DE - vor 2 Wochen


    Berlin, Berlin, Deutschland On Vollzeit

    Team for Career SiteCustomer ServiceIn shortOur EMEA Customer Service Team (we call it Happiness Delivery team) is growing, just like On, and with this comes the exciting opportunity to become a Happiness Deliverer Training Lead EMEA.We are looking for an enthusiastic Trainer to lead our Onboarding Training Team with Coaches and Coaching Coordinator,...


  • Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a pioneering music, film and television distribution company and top-ranked Multi Channel Network operating in more than 25 global markets. With a holistic approach to sales and marketing combined with industry-leading technology and operations, our client amplifies reach and revenue across hundreds of digital, physical and mobile outlets...

  • Team Lead Customer Success

    Gefunden in: beBee S DE - vor 4 Wochen


    Berlin, Deutschland SoSafe GmbH Vollzeit

      About us We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, we are disrupting the status-quo of Cyber Security.  Backed by strong VC funding by those such as Highland Europe and Global Founders Capital, we are looking for more motivated team players who will assist us...

  • Lead Store Advisor Berlin

    Gefunden in: beBee S DE - vor 4 Wochen


    Berlin, Deutschland On Vollzeit

    Team for Career Site Retail (store team) In short This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team based in Berlin Mitte – our first store in Germany! On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store will be the...

  • Lead Customer Success

    Gefunden in: Jooble DE O C2 - Vor 2 Tagen


    Berlin, Deutschland Patronus Group Vollzeit

    Als modernes Healthtech Start-up aus Berlin mit finanzstarken Investoren im Rücken sind wir fest dazu entschlossen, den Alltag von Seniorinnen überall auf der Welt sicherer und unabhängiger zu machen. Auf den ersten Blick nicht als Notruf zu erkennen, ermöglicht sie Nutzerinnen, ab sofort immer und überall unkompliziert Hilfe zu rufen. Um unsere Vision...

  • Customer Service

    Gefunden in: beBee S DE - vor 2 Wochen


    Berlin, Deutschland On Vollzeit

    Team for Career Site Customer Service In short Our EMEA Customer Service Team (we call it Happiness Delivery team) is growing, just like On, and with this comes the exciting opportunity to become a Happiness Deliverer Training Lead EMEA. We are looking for an enthusiastic Trainer to lead our Onboarding Training Team with Coaches and Coaching Coordinator,...

  • Team Lead Customer Care

    Gefunden in: Talent DE C2 - vor 3 Wochen


    Berlin, Deutschland MILES Mobility Vollzeit

    Join the ride!Wir erweitern unsere Flotte, daher suchen wir dich zur Verstärkung unseres Customer Care Teams alsTeam Lead Customer Care (w/m/x/d)Deine AufgabenDu übernimmst die fachliche und disziplinarische Führung von 15-20 Customer Care SuperheroesDu siehst deine Rolle als Support-Position, um den Agents das bestmögliche Arbeitsumfeld zu schaffen,...