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Consumer Experience Specialist

vor 4 Monaten

Munich, Deutschland Adidas Vollzeit

Zweck & Gesamtrelevanz für die Organisation:

Trägt durch Folgendes dazu bei, die Verkaufszahlen und KPI-Ziele zu erreichen oder zu übertreffen:
- Baut eine positive und kraftvolle Verbindung zu jedem Kunden auf und lebt die adidas Markenwerte
- Bedient aktiv alle Kunden, verkauft und hilft aktiv alle Store-Abläufe gewissenhaft durchzuführen

Verantwortlichkeiten:
- Kennt die Store-Ziele sowie individuelle Ziele und arbeitet aktiv daran, diese zu erreichen oder zu übertreffen, nutzt dabei alle zur Verfügung stehenden Ressourcen
- Erfüllt oder übertrifft die Erwartungen der Kunden und treibt Abverkäufe sowie Markenbekanntheit nach oben, indem geeignete Elemente des Customer Leitbildes angewendet werden
- Lässt im Store-Betreuungsbereich aktiv Basiswissen und Fakten über Saisonprodukte in den Serviceansatz einfließen
- Hält ein ansprechendes, angenehmes Umfeld aufrecht, in dem die Kunden*innen gerne einkaufen und achtet dabei auf Visual Merchandising sowie Ordnung und Sauberkeit
- Hält sich an die Regeln und Abläufe, die für den Store gelten und hält eine sichere Einkaufs
- und Arbeitsatmosphäre aufrecht
- Stellt sicher, dass das Warenangebot für den Kunden verfügbar ist, indem das Warenangebot auf der Verkaufsfläche aufgefüllt wird und minimiert so Verluste
- Arbeitet produktiv, respektvoll und effizient mit Teammitgliedern zusammen, um die Ziele des Stores zu erreichen oder zu übertreffen
- Arbeitet und lebt aktiv die adidas Werte - insbesondere durch die Förderung einer diversen und inklusiven Verhaltensweise (Diversity, Equity & Inclusion)
- Absolviert alle vorgeschriebenen Trainingsprogramme und wendet diese erfolgreich bei der Arbeit an
- Signalisiert fortwährende Lernbereitschaft und nutzt alle angebotenen Möglichkeiten, um die eigene Entwicklung voranzutreiben und eigene Performance zu verbessern
- Kassiertätigkeit
- Stellt korrekte Bezahlungsabläufe inkl. sorgsamer Warenhandhabung sicher
- Führt Kassenabschlüsse sorgfältig durch
- Schließt Verkäufe schnell und exakt ab und hält sich an die vorgegebenen Richtlinien zur Sicherung des Geldbestandes
- OMNI CHANNEL
- Endless Aisle: Informiert Kunden über die neue Bestell-/Verkaufsmöglichkeit im Online Shop und verwendet das Endless Aisle Tablet, um Produktbeschreibungen und/oder Kundenfeedback über Produkte während des Verkaufsprozesses anzubieten
- Click & Collect: Überwacht und überschaut neue Onlinebestellungen, die von Onlinekunden bestellt wurden und im Laden reserviert, gepackt und an den Kunden ausgegeben werden müssen
- adidas Consumer Experience APP´s: Bietet aktiv in jedem Kundengespräch die Vorteile und Benefits aller Service Apps an

Befugnisse:
- Kassiertätigkeiten

Vorwiegende Kontakte:
- Kunden
- Kollegen/-innen und Vorgesetzte
- Kenntnisse, Fertigkeiten und Fähigkeiten:
- Kompetenzen eines Retail Professionals

Benötigte Ausbildung und Erfahrung / Mindestanforderung:
- 0-3 Jahre Retail Erfahrung
- Ausbildung zum/r Verkäufer/in wünschenswert
- Gute Deutsch und Englisch Kenntnisse
- Grundlegende Rechtschreib
- und Rechenkenntnisse, Kommunikationsfähigkeit
- #WePowerPossibleAT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.**

***
- JOB TITLE:
- CONSUMER EXPERIENCE SPECIALIST (M/F/D) TEILZEIT 30h BEFRISTET 12 MONATE - ADIDAS TERREX, MÜNCHEN- BRAND:
- adidas- LOCATION:
- München- TEAM:
- Retail (Store)- STATE:
- BY- COUNTRY/REGION:
- DE- CONTRACT TYPE:
- Part time- NUMBER:
- 504990- DATE:
- Nov 27, 2023