Customer Service
vor 3 Wochen
Bling ist das schnell wachsende Family-Fintech aus Berlin und sucht dich als Customer Service Agent & Operations Agent (M/F/d) (Vollzeit, per sofort oder nach Vereinbarung).
**Gemeinsam werden wir**:
- den Bling-Familien mit Rat und Tat zur Seite stehen
- als erste Bezahlerfahrung die Zukunft von tausenden Kindern und Jugendlichen prägen
- mit unserer App die Finanzkompetenz von Familien in Deutschland verbessern
Wir sind Bling und haben mit unserer Karte und App das Taschengeld neu erfunden. Für tausende Familien sind wir schon heute ein täglicher Begleiter. Und es werden immer mehr. Wir helfen der ganzen Familie dabei, Geld zu verstehen, zu verwalten und zu vermehren.
Aufgaben
Als Customer Service Agent & Operations Agent (M/F/d) bist du mitverantwortlich für folgendes
Du bist maßgeblich daran beteiligt, einen tollen Kunden-Support aufzubauen und unsere Prozesse ständig zu verbessern:
- Du strukturierst, koordinierst und beantwortest Kundenfragen per Chat, E-Mail und Telefon
- Du überprüfst Regstrierungen auf Risk
- und Compliance-Vorgaben
- Du hilfst, die interne und externe Wissensdatenbank auszubauen
- Du sammelst Produkt-Feedback und erarbeitest Verbesserungsideen
- Du optimierst unsere Support-Prozesse für mehr Effizienz
Qualifikation
Du passt zu uns, wenn die folgenden Punkte auf dich zutreffen
- Du sprichst und schreibst Deutsch auf C2-Niveau
- Du lebst die meiste Zeit des Jahres in Berlin
- Du bist flexibel, kreativ und freust dich auf Abwechslung
- Du hast die Grammatik und Rechtschreibung im Griff
- Du fühlst dich wohl im Umgang mit vielen verschiedenen Menschen
- Du bist begeistert von unserer Mission und möchtest helfen, Bling bekannt zu machen
**Benefits**:
Bei Bling arbeitest du an einem Produkt, für das dich Kinder bewundern. Du trägst dazu bei, dass sich die Finanzkompetenz in Europa verbessert. Und gemeinsam mit einem starken Team machst du Unmögliches möglich. Bling ist Kreativität, Ambition und Teamwork. Du wirst eng mit unserem Gründer-Team zusammenarbeiten. Und du wirst Bling deine eigene Handschrift geben können.
**Folgende Vorteile runden die Zusammenarbeit ab**:
- Die Chance, das erste Family-Fintech in Europa mitaufzubauen
- Zentrales und hochmodernes Office in Berlin Mitte mit direkter U-Bahn-Anbindung und einem vielfältigen kulinarischen Angebot für die Mittagspause
- Modernstes Equipment von Apple und ein frei wählbares Setup
- Flexibles Arbeitsumfeld - gestalte deinen Arbeitstag so, wie du es am liebsten hast - auch im Home-Office
Wenn du bis hierhin gelesen hast, bist du wohl interessiert. Und das ist gut so. Denn wir möchten dich kennenlernen und freuen uns auf deine Bewerbung - gerne auch via E-Mail, Linkedin oder unsere Website. Hauptsache, du meldest dich
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