Renewal Specialist
vor 3 Monaten
**About KnowBe4**
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
**_ Please submit your resume in English._**
**To learn more about our team and office culture in Berlin, Germany, visit the following links.**
The CSM Renewal Specialist is responsible for coordinating with CSMs and customers to provide pricing quotes for renewals, add-ons, and upsells and then successfully and efficiently close those opportunities.
**Responsibilities**:
- Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
- Coordinate with CSMs to strategize on renewals, add-ons and upsells for their customers to maximize bookings
- Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
- Negotiate with customers on opportunities to prevent churn and secure optimal terms
- Employ pricing strategies that meet the Company's standards, policies, and procedures
- Generate pricing quotes for renewals
- Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Customer Success Regional Director to review
- Thoroughly and accurately complete the 6 month deal sheets in Salesforce for each opportunity
- Meet and exceed bookings targets and quotas
- Maintain impeccable administration of your opportunities in the Company's CRM
**Minimum Qualifications**:
- Associate's Degree or equivalent work experience and education preferred
- Minimum: fluent in English and 1 other (local) language
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Experience with Salesforce or other CRM preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Previous > 2 years sales and negotiation experience
- Strong verbal and written communications
- Excellent negotiations skills
- Excellent time management and organization skills
- Superior customer service skills
- Be convincing and lead conversations with authority
- Strong collaborative and team work skills
- Ability to work with mínimal supervision
**Our Fantastic Benefits**
- Note: An applicant assessment and background check may be part of your hiring procedure._
No recruitment agencies, please.
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