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Customer Success Manager

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Berlin, Deutschland Gilytics AG Vollzeit

we are transforming how energy, telecom, and transport infrastructure is designed. Our cutting-edge cloud platform automates routing, design, and analysis for everything from power lines to hydrogen networks. We've earned international recognition and continue pushing the limits to deliver unmatched value to our clients.

We're looking for a Customer Success Manager to join our growing international team. Accelerate Customer Onboarding : plan and execute software roll-outs for new customers, ensuring a smooth onboarding experience.

Be the customer support champion : Optimize the customer support process for efficient handling of inquiries and ongoing improvement of customer experience.

Educate and support the Marketing and Sales Team to ensure product related customer communication can be completed in an efficient and timely manner.

Solid understanding of energy network and infrastructure planning, renewable energy, spatial and environmental assessment , and GIS-based modelling for infrastructure design.

4+ years of professional experience in B2B customer relationship management , customer success , or product management , ideally within SaaS, GIS, utilities, or energy sectors .

~ Proven ability to manage international enterprise clients , ensuring high satisfaction, adoption, and retention.

~ Experience in project management, requirements analysis, and conceptual system design , translating complex technical needs into actionable solutions.

~ Skilled in data analysis and reporting , generating insights from customer usage and performance metrics.

Strong analytical mindset , attention to detail, and data-driven decision-making .

Excellent communication and stakeholder-management skills , able to interact effectively with technical and non-technical audiences.

Highly organized with the ability to prioritize across multiple projects and deadlines.

Familiarity with Agile/SCRUM methodologies and collaborative digital workflows (e.g., Jira, Confluence, etc.).

Thrive in diverse, cross-cultural environments, bringing a global perspective to customer engagement.

Fluent in German and in English (spoken and written).

Professional proficiency in Spanish or French are highly valued.

Benefits What we offer

Directly impact the global energy transition, shaping the future with disruptive technology.

Accelerate Your Career by Changing the Energy World: Join a fast-paced, impact-driven tech startup and grow alongside a highly motivated team.

Work Where You Thrive: Choose the flexibility of remote work within Spain or Germany or join our vibrant team on-site.