Client Payment Support Associate
vor 2 Wochen
Client Payment Support Associate (Maternity cover – FTC) Ref: WL46976
An international bank is currently recruiting a Client Payment Support Associate for maternity cover to work in their Frankfurt am Main office.
In this role, you will be responsible for e-Banking promotion, onboarding, and daily support (BAU support), for corporate clients at Global Transaction Banking Department, Europe Office (GTBDE) Frankfurt.
The ideal candidate should have experience in cash management products, strong technical troubleshooting abilities, and excellent client support skills.
German language fluency highly desirable.
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WORK TYPE: Office-based role with the possibility to work from home
VISA SUPPORT: TYPE: full-time (Maternity cover – FTC - until end of Sep 2026)
Client Payment Support Associate Main Responsibilities:
● Take an active role in the installation, configuration, and integration of payment systems for corporate clients, providing on-site or remote technical assistance as needed
● Serve as the SME for payment systems, including e-banking, offering hands-on, second-level support to troubleshoot and resolve production issues as Product owner
● Develop and maintain detailed system support documentation and provide hands-on training to internal teams and clients regarding system usage and troubleshooting
● Provide regular project status updates to stakeholders and senior management
● Client Payment Support Associate ideal Candidate:
● 1) e-banking implementation, integration and maintenance
(3) Cash Pooling Implementation, integration and maintenance
(4) Host to Host/SWIFT connectivity implementation, integration and maintenance
(Fluency in German and English
● 053/052, etc.)
● 053/052, etc.)
● Basic Knowledge of Customer ERP/TMS (SAP, Kyriba, Oracle etc.)
● Positive attitude and strong desire to support clients and team members
● End user PC skills and basic knowledge of IT systems (web applications, security etc)
** All applicants for the Client Payment Support Associate must have the right to work in the country as the Company is not able to offer visa support.
*We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.
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