Support Engineer

vor 3 Wochen

München, Deutschland Darktrace Vollzeit

Responsibilities in this pursuit range and include supporting the adoption of the Darktrace platform and services within the customer environment; This position is a critical customer-facing technical role within the Darktrace CX organization which requires thorough knowledge of cybersecurity and the Darktrace product suite, as well as excellent communication and collaboration skills to work with a variety of customer stakeholders. A CSE will need to liaise internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met, and to sustain consistent renewal and growth of customer accounts.

Act as a Darktrace and security expert and consultant to customers.
Develop and maintain excellent, hands-on knowledge of the Darktrace solution, with the expectations of self-sufficiency and proficiency across all coverage areas of the Darktrace platform
Have and use industry knowledge and experience to provide consultative guidance to customers on cybersecurity priorities and initiatives
Understand and engage with the evolving cybersecurity landscape, and work towards/ maintain relevant external certifications on this knowledge as relevant

Develop and refine discovery techniques to work with customer contacts of various personas, from IT, Cloud, and Security administrators to C-Suite executives
Experience in a relevant role, ideally with the cybersecurity industry (i.e: Customer Success Engineering, Technical Account Management, etc)
Experience within the cyber security industry preferred
Incident Response; Confident, polished communicator with a proven ability to build lasting, critical business relationships
Fluency in German is essential

Benefits:
~Additional day off for your birthday,
~ Disability insurance,
~

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