Field Service Engineer

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Advanced Field Service Engineer for Beckman Coulter Diagnostics is responsible for Installation, maintenance and repair of diagnostic systems, immunochemistry, clinical chemistry and automation systems. This position is part of the Field Service Team and will be remote in the Halle (Saale), Leipzig or Jen area. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Field Service Team and report to the Regional Service Manager responsible for Customer Support. If you thrive in a supporting role and want to work to build a world-class Customer Service organization—read on.

In this role, you will have the opportunity to

• Installation, maintenance and repair of diagnostic systems, immunochemistry, clinical chemistry and automation systems
• Compliance with the relevant regulations such as MPG, MedGV and VDE as well as the Beckman Coulter quality regulations
• Brief instruction of users in the laboratory and answering technical questions from our customers
• Organization and optimization of the personal spare parts inventory
• Timely completion of all administrative tasks such as recording customer service reports using Service Max

The essential requirements of the job include

• You have completed training as a technician and/ or comparable training in the natural science / technical field experience
• Strong technical knowledge (mechanics/electronics)
• You bring very good communication skills as well as sound PC and German/English knowledge as further prerequisites for this challenging task
• Willingness to travel, valid driving license class B

It would be a plus if you also possess previous experience in

• Experience in a technical service organization ideally in the health care business
• Applicable knowledge of regulations and standards concerning IVDs

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

Der Advanced Field Service Engineer für Beckman Coulter Diagnostics ist verantwortlich für die Installation, Wartung und Reparatur von diagnostischen Systemen, Immunchemie, klinischer Chemie und Automatisierungssystemen. Diese Position ist Teil des Außendienstteams und wird in der Region Halle (Saale), Leipzig order Jena angesiedelt sein. Unsere Vision bei Beckman Coulter ist es, das Gesundheitswesen von Diagnose zu Diagnose neu zu gestalten.

Sie sind Teil des Außendienstteams und berichten an den Regional Service Manager, der für den Kundensupport zuständig ist. Wenn Sie sich in einer unterstützenden Rolle wohlfühlen und am Aufbau einer erstklassigen Kundendienstorganisation mitarbeiten möchten, lesen Sie weiter.

In dieser Funktion haben Sie die Möglichkeit, folgende Aufgaben zu übernehmen

• Installation, Wartung und Reparatur von Diagnosesystemen, Immunchemie, klinischer Chemie und Automatisierungssystemen
• Einhaltung der einschlägigen Vorschriften wie MPG, MedGV und VDE sowie der Beckman Coulter Qualitätsvorschriften
• Kurzeinweisung der Anwender im Labor und Beantwortung technischer Fragen unserer Kunden
• Enge Zusammenarbeit mit den Kollegen aus den Bereichen Vertrieb, Applikation, Service-Hotline und Service-Disposition
• Organisation und Optimierung des persönlichen Ersatzteillagers
• Zeitnahe Erledigung aller administrativen Aufgaben wie z.B. die Erfassung von Kundendienstberichten mit Service Max

Zu den wesentlichen Anforderungen der Stelle gehören

• Sie haben eine abgeschlossene Ausbildung als Techniker und/ oder eine vergleichbare Ausbildung im naturwissenschaftlich-technischen Bereich 3-5 Jahre Erfahrung
• Ausgeprägte technische Kenntnisse (Mechanik/Elektronik)
• Sie bringen ein hohes Maß an Selbständigkeit mit und sind es gewohnt, eigenverantwortlich zu handeln
• Sehr gute kommunikative Fähigkeiten sowie fundierte PC- und Deutsch/Englisch-Kenntnisse bringen Sie als weitere Voraussetzungen für diese anspruchsvolle Aufgabe mit
• Reisebereitschaft, gültiger Führerschein Klasse B

Es wäre von Vorteil, wenn Sie auch über frühere Erfahrungen in diesem Bereich verfügen

• Erfahrung in einem technischen Dienstleistungsunternehmen, idealerweise im Gesundheitswesen
• Einschlägige Kenntnisse der Vorschriften und Normen zu IVDs

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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