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Process Expert
vor 1 Monat
"This role can be based across the EU, but with a home site in one of our EU Sort Centers across Spain, France, Germany, or Italy."
Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Sort Center operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements? Do you have a strong passion for continuous improvement and implementing methodologies such as Six Sigma and Lean?
EU Amazon Transportation Services’ ACES (Amazon Customer Excellence System) team is seeking a highly skilled and motivated person as a Program Manager help develop a world class middle mile process that delivers goods on time at the best cost.
This position will support Amazon transportation and drive operational excellence and project management across the entire EU Fulfillment Center, Sort Center, Air Node, and Delivery Station network. A successful candidate will have experience managing large and complex projects and extreme bias for action needed in a startup environment.
· Passion for continuous improvement and developing mechanisms to reduce defects
· Willingness to roll up your sleeves and do whatever is necessary; owner mentality
· Strong change management and implementation experience, including a demonstrated ability to engage effectively with high levels of management
· Ability to think strategically and execute methodically
· Ability to drive projects from initially ambiguous states
· Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
· Demonstrated ability to write detailed project and business plans.
· High attention to detail and proven ability to manage competing priorities simultaneously
Our ACES MMN Process Experts Team work across the organization to find solutions to complex problems and are expected to innovate on behalf of our customers to ensure these solutions provide a flawless experience. In order to accomplish this, the individual must think strategically and make data driven decisions. You will be driving efforts, both independently and with your team which will have a significant impact on this growing business. Successful candidates will be strong leaders who can prioritize well, communicate clearly, and have a consistent track record of delivering results. You must have the experience and capability to create and present documentation for senior executives and align your roadmap with Amazon’s strategic objectives. You should be experienced in working with data to analyze root causes, implementing long term solutions, and leading teams with advanced analytical, mathematical, and quantitative capabilities.
Willingness to travel up to 30%.
- Plan and implement continuous improvement initiatives designed to innovate the driver experience and make our processes more efficient
- Audit processes for compliance and work to close any gaps
- Analyse feedback and use data to own and implement process improvements at the site
- Work with Ops customers and other stakeholders to identify and solve process-related issues
Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part will be recommending changes and using your project management and stakeholder management skills to put new processes in place.
You’ll be based at one of our sites and accountable for positively influencing operational efficiency at the site. If needed, you will carry out analysis at other local or national sites. You’ll have the opportunity to share best practices and ideas with our EU network. In this role, you’ll use data to drive improvements and continue to grow our shipping capabilities.
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination.
- A degree in business, supply chain, transportation, economics or a technical field
- Relevant experience working in a supply chain, transportation, project management or management consulting role
- Relevant experience in project management or management consulting including handling multiple ongoing projects
- Relevant experience using Microsoft Excel for data analysis
- Relevant experience of communicating with a wide range of stakeholders
- Experience with Six Sigma and Lean methodologies
- Proficiency in English
PREFERRED QUALIFICATIONS
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- MBA from an accredited university.
- Management experience in operations within the logistics, distribution, or transportation industry.
- Experience in developing and/or implementing Automation and Material Handling solutions.
- Exposure to optimization solvers/tools (such as CPLEX, Gurobi, AMPL, Xpress) and advanced simulation modeling tools (such as Flexsim, Arena, Simio)
- Experience in Lean, Six Sigma and Kaizen techniques
- Experience with supporting tools (e.g., Minitab, JMP, MS Excel and MS Access)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
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