Customer Support

vor 2 Wochen


Berlin, Deutschland MEDIAN Unternehmensgruppe Vollzeit
  • Ein unbefristetes Anstellungsverhältnis mit abwechslungsreichen Tätigkeiten
  • Die Sicherheit eines schnell wachsenden Großunternehmens und die Flexibilität eines modernen Dienstleisters in der Gesundheitsbranche
  • Ein tolles, kompetentes Team mit flachen Hierarchien, kurzen Entscheidungswegen und eine angenehme Atmosphäre
  • Eine systematische und umfassende Einarbeitung
  • Weiterentwicklungsmöglichkeiten innerhalb der Abteilung bis hin zur Spezialisierung in ausgewählten Themengebieten – wir bieten Ihnen in- und externe Schulungsmöglichkeiten über unsere firmeneigene MEDIAN Akademie und unterstützen Sie darüber hinaus bei berufsbegleitenden Weiterbildungen
  • Betriebliche Altersvorsorge mit Arbeitgeberzuschuss, Corporate Benefits, freie Getränke und regelmäßig frisches Obst im Büro
  • Mobile Arbeit sowie ein hohes Maß an flexibler Arbeitszeitgestaltung (inkl. Laptop, Handy und Vertrauensarbeitszeit)
  • Im Herzen Berlin-Charlottenburgs erwartet Sie ein barrierefreier, ergonomisch und modern ausgestatteter Büroarbeitsplatz mit sehr guter Anbindung an öffentliche Verkehrsmittel (bzw. kostenlosen Parkmöglichkeiten in der Umgebung); für Radfahrer steht ein verschließbarer Fahrradkeller sowie eine Dusche zur anschließenden Erfrischung zur Verfügung
  • Firmenfeiern und Teamevents
  • Customer Support für die MEDIAN App, d.h. Beantwortung technischer und inhaltlicher Fragen sowie Hilfestellung bei technischen Problemen für unsere Patient*innen vor, während und nach der Reha
  • Unterstützung bei der Pflege der Inhalte der MEDIAN-App, bspw. der Aktualisierung der digitalen Speisepläne
  • Allgemeine Unterstützung des Teams, bspw. bei der Erstellung von Reportings, Präsentationen, Recherchen und Abrechnungen
  • Abgeschlossene Berufsausbildung und Erfahrung im Customer Support einer digitalen Anwendung, vorzugsweise einer Mobile App
  • Gutes technisches Verständnis und Spaß an der Behebung technischer Probleme
  • Ausgeprägte Troubleshooting-Fähigkeiten
  • Detailgenaues Arbeiten
  • Interesse an den Themen Gesundheitswesen und Digitale Nachsorge
  • Freundliche und patient*innenorientierte Haltung
  • Gute Kommunikationsfähigkeit und Textsicherheit beim Verfassen von Support-Nachrichten
  • Deutschkenntnisse auf muttersprachlichem Niveau (C2)


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