Customer Excellence B2C
Vor 7 Tagen
Leica Camera AG is an internationally active premium manufacturer of cameras and sports optics products with headquarters in Wetzlar, Hessen. Leica stands for excellent quality, German craftsmanship, exclusive industrial design and innovative technologies. p> What the job looks like:
The Project Manager and Market Consultant within the Customer Excellence Team plays a pivotal role in identifying business potentials, monitoring KPIs, and driving the implementation of strategies across markets utilizing our Salesforce B2C CRM capabilities. This role involves close collaboration with HQ teams and focuses on transitioning towards a data-driven approach in sales, including subsidiaries and marketing.
- Develop, execute, and oversee project plans for Customer Excellence initiatives.
- Coordinate cross-functional teams to ensure timely project completion.
- Utilize project management tools to track progress and mitigate risks.
- Coordinate joint initiatives to integrate sales and marketing activities.
- Advocate for the adoption of data-driven practices within the organization.
- Utilize data analytics to inform decision-making and improve performance.
- Drive the adoption of data-driven tools to enhance sales and marketing effectiveness.
- Identify CRM and data requirements to support business objectives.
- Collaborate with CRM and data teams to implement solutions.
- Bachelor’s or Master's degree in Business Administration, Marketing, or related field or minimum 5 years of similar working experience
- Proven experience in project management within CRM, marketing, or sales.
- Proficiency in project management and collaboration tools like Confluence, Jira, and Teams.
- Excellent communication and stakeholder management skills.
- Familiar with Google Analytics and MS PowerBI
- Familiar in using Salesforce Sales Cloud and/or Marketing Cloud
- Photography knowledge and knowing the premium luxury market is a plus
- Ability to thrive in a dynamic environment.
- Modern working environment - in Wetzlar and in many major cities around the world
- Flexible working hours, combined with the option of mobile working
- Open, informal corporate culture with plenty of room for new ideas
- Structured onboarding program and excellent internal development opportunities
- Last but not least: a fairly remunerated, secure employment relationship and many employee discounts
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