Customer Relationship Manager Medical Devices

Vor 6 Tagen

München, Deutschland TÜV SÜD AG Vollzeit
AUFGABEN

Overall accountable for medical devices customers, all their projects, certificates, complaints and the communication with the client Accountable for P&L of the related medical devices customer, this includes revenue and costs/ressources needed for a project Accountable for A2C (timeliness of every project including all project milestones). Overall responsibility for the management of employees within the framework of related operational projects. This includes authority to issue directives. Responsible for Business developement of all TÜV SÜD Services (including testing) for the customer and the corresponding market segment. Establishs a functioning, dedicated team for the customer including PC and a “Regulatory Client Associate” Monitoring of project progress and KPIs Deals with any kind of related escalations. Responsible for regular customer meetings. Keep the customer up to date with information Forecasting projects and workload for his/her client. Demands enough individually authorized personnel from the Expertise departments for the future projects of the client Close collaboration with EM regarding expert performance Establish standards for customer management (together with other RM and the RD) Acts in the sense of the IVDR/MDR as “conformity assessment procedure responsible” Support onboarding of new customer from the same segment QUALIFIKATIONEN

Technical or Natural Sciences related Degree from University Fluent in German and English Language written and spoken Travelling Flexibility up to 30% national and international Several Years of Experience with Medical Devices and in the Medical Devices Branch Several Years of Experience with ISO13485 and MDR Several years of Customer Relationship Management Expertise in the Medical Devices Branch Leadership Experience is a plus Several years of professional experience in working with KPIs Several years of experience with process and structure implementation and -optimization is desirable Very good MS Office Skills, especially Excel und Powerpoint SAP desirable

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