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Customer Support Manager

vor 4 Monaten

Karlsruhe, Deutschland Papershift GmbH Vollzeit
Über das Unternehmen
Wir sind ein dynamisches Wachstumsunternehmen, welches mit seiner Cloud Lösung die Personal- und Dienstplanung von Unternehmen einfach macht und dabei Mitarbeiter effizient in Planungsprozesse integriert. Mit über 200.000 Nutzern und Kunden wie z. B. Burger King, EDEKA, Ryanair, DRK, mymuesli und viele andere haben wir eine marktführende Stellung als Workforce-Management-Software.
Was bieten wir dir?

  • Unbefristete Festanstellung in einem aufstrebenden, schnell wachsenden SaaS Unternehmen
  • Ein tolles Produkt: Eine der führenden Workforce-Management-Lösung in DACH
  • Modernes Arbeitsequipment wie neues MacBook Air und High-End Headset
  • Ein diverses und multikulturelles Team aus über 15 Nationen
  • Mobiles Arbeiten möglich
  • Förderung der persönlichen und beruflichen Karriereziele durch das unternehmensinterne Career Framework und interne Coachings
  • Eine offene Feedbackkultur unabhängig von Hierarchien: Wir leben unsere Values
  • Regelmäßige Team-Events intern, wie extern (z.B. Laser-Tag)
  • Frisches, gesundes und regionales Essen durch unseren Lunchservice (mit Zuschuss von unserem Unternehmen) sowie Snacks, Kaffee und kalte Getränke stehen bereit
  • Zugang zur Corporate Benefits Plattform
  • Mitarbeiter Empfehlungsprogramm
  • Hundefreundliches Büro
Was erwartet dich?
  • Du bist direkte Ansprechperson für unsere Kund:innen und beantwortest alle Fragen selbstständig, professionell und mit viel Empathie (1st Level, 2nd Level)
  • Du identifizierst Bugs & Softwarefehler und reportest diese an den technischen Support (3rd Level)
  • Du tauschst dich im Team über Produktverbesserungen aus und leitest diese an das Product Team weiter
Was solltest du mitbringen?
  • Du verfügst über sehr gute Deutschkenntnisse (Niveau C2) und Englischkenntnisse in Wort und Schrift
  • Du hast Erfahrung im Kundensupport
  • Du bist eine kommunikationsstarke Persönlichkeit
  • Du hast einen hohen Service- und Qualitätsanspruch
  • Du zeichnest dich durch hohe Eigenmotivation, Leistungsbereitschaft und den Teamgedanken aus
  • Du hast ein gutes Vorstellungsvermögen und die Fähigkeit, dich in die Anforderungen der Kund:innen hineinzudenken
  • Du besitzt technische Affinität und eine schnelle Auffassungsgabe im Umgang mit Software, technische Support Erfahrung ist daher von Vorteil

Unser Jobangebot Customer Support Manager - 1st Level / 2nd Level (m/w/d)klingt vielversprechend?

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